Juan Aleman
Tigard,OR
Summary
Dynamic leader dedicated to fostering a culture of trust, empathy, and continuous growth, driving collective success within teams. With a decade of experience in retail management, I lead with a coaching approach, prioritizing people over tasks and emphasizing personal development. Creating an environment rich in psychological safety transforms failures into valuable learning experiences, empowering team members to thrive. Transparent communication and consistent follow-through cultivate resilience and loyalty, enabling compassionate collaboration while achieving ambitious strategic goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service and Engagement Team Lead
TARGET
08.2025 - Current
- Oversaw comprehensive cash office processes and register operations, conducting frequent audits and enforcing strict financial protocols to ensure transaction accuracy and minimize operational loss.
- Mitigated operational risk by holding team members accountable to compliance standards and conducting regular verifications of physical security processes.
- Led and developed a team of service advocates, driving operational excellence through consistent coaching, performance evaluations, and the identification of skill gaps.
- Managed high-volume lobby flow and guest interactions, utilizing advanced de-escalation techniques to resolve complex service issues while maintaining a welcoming, professional atmosphere.
- Orchestrated daily restocking workflows for point-of-sale and remote service stations, proactively managing supply levels to support peak business volume and minimize service downtime.
- Directed guest recovery initiatives by analyzing service feedback (surveys), proactively engaging with clients to de-escalate dissatisfaction, and resolving issues to secure loyalty and maintain continued business.
Optometric Technician and Contact Lens Coordinator
OREGON OPTOMETRY
08.2023 - 07.2025
- Assisted with patient intake by conducting initial assessments and preparing them for comprehensive eye or medical exams.
- Managed the contact lens fitting and finalization process from start to finish (i.e., meticulous tracking, coordination, and follow-up with multiple parties to finalize orders and drive sales).
- Utilized Microsoft Office Suite for administrative tasks, including preparing forms, managing patient data, and coordinating communications with external partners.
- Prepared and maintained examination rooms and ophthalmic equipment, ensuring sterility of equipment and readiness for all exams.
- Provided exceptional patient care, ensuring comfort and clear communication throughout pre-screening and examinations.
- Oversaw all administrative front desk operations: high-volume phone support, managing complex patient/insurance inquiries, and preparing documents.
Retail Store Manager
NECTAR MARKETS
06.2019 - 08.2023
- Led a team of 20+ employees while overseeing all daily store operations, including cash handling, deposits, and financial reconciliation, ensuring strict adherence to company policy.
- Resolved sensitive customer and employee concerns using emotional intelligence, fostering positive relationships, and maintaining an atmosphere rich in psychological safety.
- Prepared and presented bi-weekly progress reports and conducted inventory audits to identify shrinkage and ensure compliance with internal and external regulations.
- Collaborated with various departments, including HR, Compliance, and Product Control, to streamline onboarding processes, address inventory discrepancies, and remedy irregularities or gaps.
- Addressed inventory discrepancies within the Oregon Liquor & Cannabis Commission's (OLCC) tracking system in collaboration with the Product Control department.
Education
Associate of Applied Science Oregon Transfer Degree -
PORTLAND COMMUNITY COLLEGE
PORTLAND, OR01-2024
Bachelor of Science - Business Administration: Management & Leadership
PORTLAND STATE UNIVERSITY
PORTLAND, OR01-2026
Skills
- Client engagement
- Brand awareness
- Relationship management
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Excellent communication
- Adaptability and flexibility
Certification
First Aid & CPR Certified
Timeline
Service and Engagement Team Lead
TARGET
08.2025 - Current
Optometric Technician and Contact Lens Coordinator
OREGON OPTOMETRY
08.2023 - 07.2025
Retail Store Manager
NECTAR MARKETS
06.2019 - 08.2023
Associate of Applied Science Oregon Transfer Degree -
PORTLAND COMMUNITY COLLEGE
Bachelor of Science - Business Administration: Management & Leadership
PORTLAND STATE UNIVERSITY