Juan Arellano
Brownsville,TX
Summary
Attentive Shift Leader/Youth Care Worker with over 7 years of experience and proven background in providing supportive and nurturing environments for youth. Demonstrates valuable experience in crisis intervention and conflict resolution, contributing to well-being of individuals under care. Known for effective communication and empathetic listening skills.
Overview
23
23
years of professional experience
Work History
Shift Leader
Sunny Glen Children's Home
San Benito, TX
01.2026 - Current
- Supervised daily operations to ensure compliance with program standards.
- Trained and mentored new staff, fostering a collaborative team environment.
- Developed and implemented workflow improvements to enhance service delivery.
- Managed conflict resolution among team members and youth participants effectively.
- Coordinated schedules and activities to optimize resource allocation and efficiency.
- Conducted performance evaluations, providing constructive feedback for professional growth.
- Ensured adherence to safety protocols, promoting a secure environment for all stakeholders.
- Collaborated with management to develop strategic initiatives addressing program needs.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Customer Retention Agent
Spectrum
Harlingen, TX
04.2025 - 01.2026
- Developed customer retention strategies to enhance loyalty and improve satisfaction rates.
- Analyzed customer feedback to identify trends and implement targeted solutions for service improvement.
- Monitored key performance indicators to assess the effectiveness of retention initiatives and adjust as needed.
- Established strong relationships with clients to foster trust and encourage repeat business opportunities.
- Conducted regular follow-up calls with at-risk customers, ensuring their continued satisfaction and commitment to the company.
Shift Leader
Southwest Key Program
Brownsville, TX
04.2018 - 03.2025
- Supervised daily operations, ensuring adherence to company policies and safety standards.
- Trained and mentored team members on operational processes and customer service best practices.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing service efficiency.
- Monitored inventory levels, placing orders to maintain stock availability and minimize shortages.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity and morale.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Facilitated daily activities and programs to promote personal development and social skills among youth.
- Implemented behavior management strategies, fostering a safe and supportive environment for residents.
- Mentored junior staff, enhancing team performance and ensuring adherence to best practices in youth care.
- Monitored and documented behavioral patterns, contributing to effective communication with families and stakeholders.
- Trained staff on crisis intervention techniques, improving response times during challenging situations.
- Advocated for youth rights and needs within the community, strengthening partnerships with external organizations for support services.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Customer Service Representative
Maximus Federal Services
Brownsville, TX
09.2014 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed and maintained comprehensive knowledge of insurance policies and procedures.
- Mentored junior representatives, fostering a collaborative team environment.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Traffic Controller
Highway Barricades and Services
Corpus Christi, TX
04.2014 - 09.2014
- Managed traffic flow to ensure safety and efficiency on work sites.
- Coordinated with team members to comply with safety regulations and protocols.
- Utilized communication devices to relay information regarding site conditions and traffic patterns.
- Conducted site inspections to identify hazards and implement corrective measures.
- Collaborated with local authorities to enhance community awareness of ongoing projects and traffic disruptions.
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
Pawnbroker
EZ Pawn
Brownsville, TX
06.2013 - 04.2014
- Evaluated customer items for value and authenticity, ensuring equitable transactions.
- Managed inventory levels, optimizing storage space and organization for efficiency.
- Processed loans and sales transactions, maintaining accurate financial records.
- Trained new staff on operational procedures and customer service protocols.
- Developed relationships with repeat customers to enhance loyalty and trust.
- Analyzed market trends to adjust pricing strategies for competitive advantage.
- Resolved customer inquiries and disputes effectively, maintaining positive relationships.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Facilitated transactions by providing accurate information on loan terms and interest rates.
Driver/Clinical Technician
Focus Children Rehab
Brownsville, TX
02.2011 - 06.2013
- Operated vehicles safely in compliance with traffic regulations and company policies.
- Managed timely deliveries while maintaining vehicle cleanliness and functionality.
- Assisted in route planning to optimize delivery efficiency and reduce travel time.
- Conducted routine vehicle inspections to identify maintenance needs and ensure safety standards.
- Maintained accurate logs of hours driven, mileage, and cargo transported for regulatory adherence.
- Assisted passengers with ensuring a smooth boarding experience.
- Communicated effectively with dispatch to relay passenger needs and route changes.
Furniture Sales Associate
Lacks Home Furniture
Brownsville, TX
06.2004 - 01.2011
- Assisted customers in selecting furniture based on preferences and space requirements.
- Provided product knowledge to enhance customer experience and drive sales.
- Managed inventory levels, ensuring optimal stock of popular items.
- Collaborated with team members to create visually appealing store displays.
- Delivered furniture to customer locations, ensuring safe handling and adherence to delivery schedules.
- Coordinated with warehouse staff to optimize loading processes, improving overall efficiency.
- Maintained accurate records of deliveries, including customer signatures and inventory checks.
- Diagnosed and repaired various furniture types using specialized tools and techniques.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register area, ensuring all supplies were stocked and accessible.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Streamlined document filing processes, improving retrieval efficiency and reducing redundancies.
- Implemented improvements to workflow processes, increasing overall operational efficiency within the office environment.
Furniture Delivery Driver
Parra Loans
Brownsville, TX
10.2002 - 06.2004
- Assisted customers with assembly instructions, enhancing satisfaction and reducing return rates.
- Trained new drivers on safety protocols and best practices for efficient deliveries.
- Implemented route optimization strategies, decreasing delivery times while maintaining service quality.
- Resolved customer issues promptly during delivery, fostering positive relationships and repeat business.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
- Coordinated with management on route adjustments as needed based on traffic conditions or other unforeseen circumstances.
- Collaborated with warehouse staff to ensure timely loading and unloading of inventory for delivery.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Promoted a clean work environment by maintaining a neat appearance both personally and within the vehicle.
Education
No Degree - Social Worker
UTB-TSC
Brownsville, TXHigh School Diploma -
Glady's Porter High School
Brownsville, TX06-1997
Skills
- Customer service experience
- Outstanding interpersonal skills
- Negotiation
- Excellent communication skills
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Sunny Glen Children's Home
01.2026 - Current
Customer Retention Agent
Spectrum
04.2025 - 01.2026
Shift Leader
Southwest Key Program
04.2018 - 03.2025
Customer Service Representative
Maximus Federal Services
09.2014 - 03.2018
Traffic Controller
Highway Barricades and Services
04.2014 - 09.2014
Pawnbroker
EZ Pawn
06.2013 - 04.2014
Driver/Clinical Technician
Focus Children Rehab
02.2011 - 06.2013
Furniture Sales Associate
Lacks Home Furniture
06.2004 - 01.2011
Furniture Delivery Driver
Parra Loans
10.2002 - 06.2004
High School Diploma -
Glady's Porter High School
No Degree - Social Worker
UTB-TSC