Juan Aristizabal
Nokomis,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Operations Manager
Bed Bath and Beyond
03.2019 - Current
- Helping to create advertising campaigns for attracting new customers and retaining current customers and helping to create both in and outside store promotions for attracting customers oversee and direct merchandising activities within Departments
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Work in conjunction with Department teams to ensure proper product presentation while driving sales results and delivering high level of customer service and meeting productivity goal
- Establish culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors
- Recruiting, interviewing, hiring, disciplining and evaluating staff
- Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel read
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Increased profit by streamlining operations
- Trained and guided team members to maintain high productivity and performance metrics
E-Commerce Operations Manager
Bed Bath and Beyond
Port Reading, NJ
01.2017 - 03.2019
- Ensure fulfillment of e-customer orders are up to standard for quality, quantity, cost in a timely manner
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Create and implement action plans that improve on current operational state while promoting continuous improvement
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Coach and mentored new managers after initial on-boarding process
- Developed processes and procedures increasing efficiency and customer satisfaction
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Achieved set goals and service by decreasing click to ship customer experience to 2.5 hours package process average
- Implemented systems and procedures to increase productivity
Department Manager
Bed Bath and Beyond
01.2014 - 01.2017
- Monitor associate performance and provide feedback as required
- Implemented scanning inventory control process that is currently utilized on four different shifts
- Partnered with inventory team to establish processes utilized to work on customer orders that are being held
- Partnered with outbound team members to create Bin Module Drop Zone process
- Developed processes and procedures to increase efficiency for customer satisfaction
- Forecasted and followed up on staffing and workloads, using KPI goals to track associates performance and productivity.
Assistant Operation Manager
Juicy Couture
01.2011 - 01.2014
- Developed and maintain operational guidelines for staff.
- Generated operational reports for management on monthly schedule.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Assistant Logistics Manager
National Music Rack
01.2007 - 01.2011
- Maintain fulfillment of new movies and music releases to meet standards of quantity and cost, Responsible for a team of 2 supervisors and 60 associates in a 90.000 sq
- Ft
- Building
- All results were reported to the GM and the owner of the Company
- Ensure work place standards were being achieved and improved upon
- Interview and hire candidates for employment opportunities
- Prioritized work responsibilities to ensure deadlines were being achieved
- Managed the associate scheduling, payroll, production forecast and training
- Ensure operational understanding and the importance of safety.
Logistics Manager E
Swatch Group
01.2005 - 01.2007
- Commerce and DC Operation
- Ensure fulfillment of customer orders are up to standard for quality, quantity and cost in timely manner
- Responsible for team of 2 supervisors ,80 associates
- All results are reported to Senior Outbound and Director
- Supervised associates in shipping and receiving of company merchandise
- Monitor customer shipping of orders via Fed Ex, UPS, DHL and USPS
- Utilization of excel programs to map warehouse zones and identify stock locations
- Worked with US Customs to ensure timely release of customer orders
- Responsible for maintaining inventory accuracy.
Education
Associate Degree - Business Administration,
2001
Associate of Applied Science - Language Arts Education
1999
High School Diploma -
12.1998
Skills
- Process Improvement Strategies
- Systems Implementations
- Policy and Procedure Implementation
- Workflow Planning
- Supply Chain Distribution
- Staff Management and training
- Business Administration
- Team Leadership
- Business Planning
- Recruiting and Hiring
- Warehouse Operations
- Process Improvement
Accomplishments
- Promoted to Operations Manager after 3 years with the company.
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager - Bed Bath and Beyond
03.2019 - Current
E-Commerce Operations Manager - Bed Bath and Beyond
01.2017 - 03.2019
Department Manager - Bed Bath and Beyond
01.2014 - 01.2017
Assistant Operation Manager - Juicy Couture
01.2011 - 01.2014
Assistant Logistics Manager - National Music Rack
01.2007 - 01.2011
Logistics Manager E - Swatch Group
01.2005 - 01.2007
Autonoma University - Associate Degree, Business Administration,
Autonoma University - Associate of Applied Science, Language Arts Education
ColCristio High School - High School Diploma,