Juan Atienzo
Kroger
Lexington,Kentucky
1
Language
3
years of professional experience
Dynamic Front End Backup Lead at Kroger with a proven track record in training and mentoring staff, enhancing customer service, and resolving issues effectively. Spearheaded initiatives that improved store performance and fostered customer loyalty, demonstrating strong decision-making and employee motivation skills.
Results-driven Front End Backup Lead with experience in supervising store operations and training new employees. Skilled in decision-making and conflict resolution, committed to optimizing service quality and ensuring customer satisfaction through effective staff management.
Work History
Front End Backup Lead
2 Years 11 Months- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored new employees on company policies and operational processes.
- Coordinated staff schedules to optimize coverage during peak hours and improve service quality.
- Resolved customer complaints effectively, fostering a positive shopping environment and loyalty.
Education
High School Diploma
Skills
Training and mentoring
Problem resolution
Customer service
Decision-making
Employee motivation
Languages
Spanish
Native or Bilingual
Timeline
Front End Backup Lead
Kroger
09.2023 - CurrentRead More
Paul Laurence Dunbar
High School Diploma
Read More