Juan Ayala
Weslaco,TX
Summary
Offering excellent interpersonal skills and calm demeanor, well-suited for high-pressure environments. Brings quick learning ability and technical aptitude necessary for mastering emergency dispatch technology and procedures. Ready to use and develop strong communication and critical thinking skills in 911 Emergency Dispatcher role.
Overview
4
4
years of professional experience
Work History
911 Emergency Dispatcher
City Of Weslaco
01.2023 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
911 Emergency Dispatcher
City Of Mercedes
11.2021 - 01.2023
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
High School Diploma -
Mercedes High School
Mercedes, TXSkills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Stress tolerance
- Decision-making
- Map reading
- Dependable and responsible
- CPR and first aid
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
911 Emergency Dispatcher
City Of Weslaco
01.2023 - Current
911 Emergency Dispatcher
City Of Mercedes
11.2021 - 01.2023
High School Diploma -
Mercedes High School
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