Juan Ayala
Albuquerque
Summary
Dedicated Detention Officer skilled in emergency response, physical restraint, and behavioral observation. Proven ability to maintain safety and order in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Detention Officer
Sandoval County Detention Center
Bernalillo, NM
12.2025 - Current
- Monitored inmate activities to ensure safety and compliance with facility regulations.
- Assisted in processing new detainees, maintaining accurate records and documentation.
- Conducted regular inspections of detention areas to identify safety hazards or violations.
- Collaborated with team members to manage daily operations efficiently within the facility.
Correctional Officer
Metropolitan Detention Center
Albuquerque, NM
04.2025 - 09.2025
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted routine inspections of cells and common areas for security breaches or contraband.
- Collaborated with law enforcement and staff to maintain order during incidents or emergencies.
Student Public Safety Officer
Aurora University
Aurora, IL
09.2023 - 12.2023
- Monitored campus safety through regular patrols and surveillance systems.
- Responded promptly to emergencies, ensuring swift resolution of incidents.
- Collaborated with local law enforcement during investigations and community outreach programs.
- Assisted in implementing safety protocols, enhancing campus security measures.
Customer Service Representative
Dominos's Pizza
North Fort Myers, FL
07.2020 - 08.2022
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in training new team members on best practices and customer service protocols.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
Education
No Degree - Criminal Justice
Aurora University
Aurora, ILHigh School Diploma -
Island Coast High School
Cape Coral, FL05-2022
Skills
- Patience and tolerance
- Emergency response
- Physical restraint
- Behavioral observation
- De-escalation techniques
- First aid administration
- First aid certification
- Trained in defensive tactics
Timeline
Detention Officer
Sandoval County Detention Center
12.2025 - Current
Correctional Officer
Metropolitan Detention Center
04.2025 - 09.2025
Student Public Safety Officer
Aurora University
09.2023 - 12.2023
Customer Service Representative
Dominos's Pizza
07.2020 - 08.2022
No Degree - Criminal Justice
Aurora University
High School Diploma -
Island Coast High School