Juan Barragan
Hawthorne,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
L.A Cellular
Torrance, CA
07.2022 - 06.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CA06-2023
Some College (No Degree) - Electrical Engineering
Cal State University of Fullerton
FullertonSkills
- Complaint resolution
- Positive and professional
- Conflict Mediation
- Problem-solving abilities
- Quality Assurance Controls
- Computer Proficiency
- Receiving support
- In-store support
- High-energy attitude
- Active Listening
Affiliations
- On my free time i often train in order to maintain a healthy lifestyle and physique.
- I like to spend quality time with family and friends playing sports, video games, cooking, etc.
Languages
Spanish
Limited
Accomplishments
- I graduated high school with an overall gpa of 3.2
- I am currently enrolled into Cal State University of Fullerton and have completed one full year.
Timeline
Customer Service Representative
L.A Cellular
07.2022 - 06.2023
High School Diploma -
Hawthorne High School
Some College (No Degree) - Electrical Engineering
Cal State University of Fullerton