Juan Bustamante
Fresno,CA
Summary
Compassionate client care coordinator with wide-ranging skillset and flexibility when devising best fit for social services on individual level. Thorough assessor of personal circumstances creative in navigating confidentiality while advocating for client services. Well-connected liaison between clients and services provided by government and nonprofit agencies.
Overview
28
28
years of professional experience
Work History
Social Services Program Manager
Department Of Social Services
Fresno, CA
04.2019 - Current
- Manage a team of approximately 41 employees in the Department's Staff Development Division.
- Develop, plan, implement, manage the actives of the Department's Staff Development Division.
- Review management reports to assess outcomes and implemented operational and programmatic performance improvements.
- Review, analyze, and interpret current, pending and approved legislative and regulatory changes to determine the effect on training.
- Interview, select, evaluate, develop, promote and supervised staff; disciplined staff when necessary.
- Conducted departmental studies to determine initial feasibility before adopting or modifying system and procedures for training.
- Lead and represent the Department in meetings.
Social Services Program Manager
Department Of Social Services
Fresno, CA
11.2017 - 04.2019
- Managed a team of approximately 92 employees in the Department's Call Center Division.
- Developed, planned, implemented, and managed the activities of the Department's Call Center for CalFresh, Medi-Cal., and Affordable Care Act.
- Reviewed management reports to assess outcomes and implemented operational and programmatic performance improvements.
- Reviewed, analyzed, and interpreted current, pending and approved legislative and regulatory changes to determined the effect on program operations.
- Engaged in planning activities and recommends policy and procedure changes to ensure compliance with legislative and operational requirements.
- Reviewed quality assurance and quality control activities; ensured quality standards are met.
- Interviewed, selected, evaluated, developed, promoted and supervised staff; disciplined staff when necessary. Interviewed complainants and made adjustments, if appropriate, consistent with departmental policies and procedures.
- Conducted departmental studies to determine initial feasibility before adopting or modifying system and procedures.
Senior Staff Analyst
Department Of Social Services
Fresno, CA
06.2013 - 11.2017
- Supervised a staff of 11 employees in the Department's Personnel Division.
- Advised managers on investigations and possible disciplinary action.
- Consulted with management regarding rules and regulations of the Department and the County of Fresno.
Staff Analyst III
Department Of Behavioral Health
Fresno, CA
06.2007 - 10.2013
- Managed Department's Mental Health Budget.
- Managed, administered, oversaw various contracts for the Department.
- Administered and oversaw the Department's Facility Management.
- Coordinated and assist in the Department's Safety Program
- Assisted the Department's Personnel unit when required.
Staff Analyst III
Department Of Social Services
Fresno, CA
01.2004 - 06.2007
- Collected, arranged and input information into the Personnel database.
- Generated reports detailing findings and recommendations for investigations.
- Coached Management on how to document daily performance and conduct evaluations to constructively address concerns.
- Represented the Department in matters that involved Personnel.
Personnel/Staff Analyst III
Department Of Social Services
Fresno, CA
04.1999 - 01.2004
- Collected, arranged and input information into Personnel Database system.
- Generated reports detailing findings and recommendations when investigation were completed.
- Educated staff on Policy and Procedures, Personnel Rules, Salary Resolution, MOU's, Interactives, etc..., to help employees achieve success.
- Worked with Management for recruitment, disciplinary actions, Leave of Absences, On the Job Injuries, Accomodations, Grievances, and Discrimination complaints to ensure compliance with the Department's and Fresno Counties Policies.
Financial Aid Advisor
National University
Fresno, CA
01.1995 - 04.1999
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Accepted and processed account payments.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Counseled students and parents about financial aid options and program details.
- Helped individuals complete physical and electronic paperwork such as FAFSA.
- Communicated with prospective students to illustrate available financial aid opportunities within various degrees offered by the university.
- Represented financial aid office at group meetings with prospective students.
- Presented financial aid workshops to help groups of students navigate the process.
Education
High School Diploma -
Kerman High School
Kerman, CABachelor of Arts - Business Administration/Accountancy
National University
La Jolla, CAMaster of Arts - Human Resources Management
National University
04.1998
Skills
- Proficient in Microsoft 365, SABA, NEOGOV, various other programs required by the Department
- Written and verbal communication
- Decision Making
- Active Listening
- Self-Motivated
- Analytical and Critical Thinking
- Flexible and Adaptable
- Training and Development
- Teamwork and Collaboration
- Problem-Solving
Timeline
Social Services Program Manager
Department Of Social Services
04.2019 - Current
Social Services Program Manager
Department Of Social Services
11.2017 - 04.2019
Senior Staff Analyst
Department Of Social Services
06.2013 - 11.2017
Staff Analyst III
Department Of Behavioral Health
06.2007 - 10.2013
Staff Analyst III
Department Of Social Services
01.2004 - 06.2007
Personnel/Staff Analyst III
Department Of Social Services
04.1999 - 01.2004
Financial Aid Advisor
National University
01.1995 - 04.1999
High School Diploma -
Kerman High School
Bachelor of Arts - Business Administration/Accountancy
National University
Master of Arts - Human Resources Management
National University