JUAN CALDERON
Technology Manager
Ralls,TX
Summary
Seasoned IT professional with over a decade of managerial expertise and more than 20 years of hands-on experience as a technician. Proficient in driving strategic IT initiatives and delivering exceptional results in both leadership and technical capacities. Committed to leveraging an extensive background to contribute to the success of a forward-thinking organization while fostering innovation and efficiency in technology solutions. Adept at navigating complex challenges and aligning IT strategies with business objectives to enhance overall performance.
Overview
20
20
years of professional experience
Work History
Technology Director
Ralls Independent School District
01.2014 - Current
- Responsible for overseeing, planning, and implementing all technology throughout the district.
- Project Manager experienced in implementing new learning, communication, and workflow platforms.
- Oversee the migration of legacy phone, email, and user directory systems to modern platforms, enhancing productivity, reliability, and security.
- Primary decision maker for purchasing new devices and services for the district.
- Maintain financial records and responsible for working with non-profit, state, and federal programs for accounting and funding purposes.
- Facilitate support to more than 600 users across multiple technology platforms, including wireless internet access, mobile devices, video presentation equipment, printers, etc.
IT Technician
Ralls Independent School District
01.2008 - 01.2014
- Responded to support requests
- Inventory and tracking of technology equipment
- Repaired computers and other hardware
- Documented repairs
- Troubleshooting and deployment of wireless networking equipment
- Complete installation of classroom technology hardware including running/terminating cables and mounting interactive projectors and displays.
Technical Service Representative
Suddenlink Communications
01.2006 - 01.2008
- Addressed product and service inquiries related to internet, cable, and digital telephone systems, determined customer needs, and provided the information or services requested to resolve the issue.
- Reviewed identifiable factors, analyzed the situation or data, and exercised judgment within defined procedures to determine appropriate actions to resolve inquiries; all while maintaining up-to-date knowledge of products and related services to which our products applied.
- Consistently scored at the top of customer satisfaction ratings and solve rates.
Education
Bachelor's - Business - IT Management
Western Governors University
Salt Lake City, UT01-2021
Associates in Arts - Computer Information Systems
Strayer University
Newington, VA01-2008
Skills
Experienced strategic planner
Experienced in identifying and addressing challenges
Solution-oriented approach
Strong oral communication skills
Skilled in maintaining comprehensive documentation for knowledge sharing
Timeline
Technology Director
Ralls Independent School District
01.2014 - Current
IT Technician
Ralls Independent School District
01.2008 - 01.2014
Technical Service Representative
Suddenlink Communications
01.2006 - 01.2008
Associates in Arts - Computer Information Systems
Strayer University
Bachelor's - Business - IT Management
Western Governors University