Juan Castillo
Kroger
North Las Vegas
2
Languages
1
Certification
13
years of professional experience
Results-driven professional with extensive experience in team leadership and employee coaching. Skilled in conflict resolution, performance feedback, and maintaining safety standards. Ready to leverage these strengths to enhance operational efficiency and drive quality improvements.
Proactive team lead known for fostering a culture of safety and quality. Expertise in training and mentoring associates, optimizing workflows, and monitoring performance to achieve operational goals.
Work History
Team Lead
6 Years 11 Months- Lead daily shift huddles, train hourly associates, and provide ongoing performance feedback.
- Assign daily tasks, track order accuracy, and help troubleshoot production issues.
- Operate industrial equipment safely and promote clean, hazard-free warehouse standards.
- Uphold core values, follow and enforce OSHA guidlines
Tasker
1 Year 10 Months- Count truck inventory and certify that outbound pallets match exact Direct Store Delivery (DSD) route requirements.
- Check product configurations, case counts, and pallet stability to ensure safety and quality standards.
- Provide feedback and coaching to order pickers on proper pallet-building practices, and occasionally step in as a floor lead.
- Use handheld devices, gate logs, or spreadsheets to record product movement and inventory data.
- Ability to climb onto trailers and route trucks, and reach or push cases weighing 20 to 45 pounds.
- Must pass a forklift driving test (Powered Industrial Truck certification) and operate electric pallet jacks.
- Basic mathematical calculation skills and prior experience in a warehouse, manufacturing, or distribution environment.
Parking Operartions Lead
2 Years 7 Months- Direct, schedule, and evaluate daily activities for Parking Ambassadors and valet teams to maintain resort hospitality standards.
- Oversee and adjust the flow of incoming and outgoing vehicles to mitigate congestion during massive convention rushes and arena events.
- Handle elevated guest disputes regarding parking fees, validations, and service delays within proper authority limits.
- Coordinate with MGM Resorts Corporate Call Centers and maintenance to resolve parking hardware/gate failures, and log safety incidents or alleged property damage with security.
Customer Service Representative
11 Months- Assisted customers in scheduling helicopter tours, ensuring seamless booking processes.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction levels.
- Collaborated with team members to maintain high service standards and operational efficiency.
- Utilized CRM software to track customer interactions and streamline communication efforts.
- Provided detailed information about services, safety protocols, and pricing structures to clients.
- Trained new staff on customer service best practices and company policies effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma
Skills
Outlook
Conduct Interviews
JDA system
WIN system
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Performance monitoring
Performance improvement
Quality control
Workplace safety
Process improvement
Schedule management
Production monitoring
Employee evaluation
Diversity and inclusion
Trend tracking
Relationship building
Equipment maintenance
Talent acquisition
Employee training
Task delegation
Workflow management
Project management
Program development
Budget management
Employee engagement
Work assignment delegation
Problem-solving
Teamwork and collaboration
Team supervision
Team motivation
Staff training
Work Planning and Prioritization
Analytical thinking
Daily workflow improvement
Staff education and training
Goal setting
Mentoring
Complex Problem-solving
Quality improvement
Certification
Emergency Care & Safety Institute Certificate of Completion
Safety in Motion Module Completion
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Lead
Kroger
09.2019 - CurrentRead More
Tasker
PepsiCo
10.2017 - 08.2019Read More
Parking Operartions Lead
Mandalay Bay Resort & Casino Las Vegas
02.2015 - 09.2017Read More
Customer Service Representative
Papillon Helicopters
02.2014 - 01.2015Read More
John C Fremont
High School Diploma
Read More