Juan Chacon
Miami,FL
Summary
Dynamic server with extensive experience in high-volume, upscale service environments, such as MONTY'S RAW BAR. Proven track record of enhancing customer satisfaction through exceptional service and upselling techniques. Skilled in POS system management and teamwork, significantly increasing sales. Demonstrates strong multitasking abilities and a solution-focused approach to customer needs.
Overview
10
10
years of professional experience
Work History
Server
Le Tub
Hollywood, FL
11.2021 - 11.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
MONTY'S RAW BAR
Miami, FL, USA
11.2019 - 09.2021
- High volume, fast paced upscale service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Taco Beach Shack
Hollywood, FL, USA
03.2017 - 09.2019
- High volume, fast paced
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales significantly by upselling higher-end products to customer
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Billy's Stone Crab Restaurant
Hollywood, FL, USA
06.2014 - 11.2016
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
Server
Sole On The Ocean
Sunny Isles Beach, FL, USA
08.2014 - 09.2016
- I lead the pool an beach service team to adhere by four star hotel standards
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High school diploma -
North Miami Beach Senior High School
Miami, FL06.2003
Skills
- Serving
- Restaurant experience
- Food service
- Upselling
Timeline
Server
Le Tub
11.2021 - 11.2024
Server
MONTY'S RAW BAR
11.2019 - 09.2021
Server
Taco Beach Shack
03.2017 - 09.2019
Server
Sole On The Ocean
08.2014 - 09.2016
Server
Billy's Stone Crab Restaurant
06.2014 - 11.2016
High school diploma -
North Miami Beach Senior High School