Brittany Shepherd
Roseburg
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Denny's
Roseburg
03.2025 - 12.2025
- Provided friendly and efficient customer service in fast-paced dining environment.
- Took customer orders accurately and communicated daily specials effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments and handled cash transactions with attention to detail.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables while ensuring attentive service for all guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Shari's Cafe and Pies
Roseburg
05.2024 - 08.2024
Instacart Shopper/Driver
Instacart
Roseburg
07.2022 - 01.2024
- I would grocery shop and choose the items the customer is requesting and then deliver their groceries to them in a timely manner.
Server
SIZZLERS RESTAURANT
Roseburg
10.2021 - 05.2022
- Take orders, enter into POS accurately, deliver food to table when ready, check on guests, stock salad bar and also do the salad bar flip daily, back of house prep for salad bar, bring guests their check when done, cash out guests, clean and stock. Help others when needed.
Bartender
Coast Fork Brewing and Feedstore
Cottage Grove
06.2020 - 09.2021
- Open bar, count till, make sure all the taps are working properly, help kitchen set up for the day, greet customers, let them sample some of our beers on tap if they would like, ring them up on cash register, get their beer or cocktails for them, give them a number so we know where to bring the food to in the pub and keep the flow and hustle and bustle going. They bussed their own tables as this was during the Covid Outbreak I worked there. I also closed the bar some nights and ran it by myself (front of house).
Server
Sharis W 11th
Eugene
10.2018 - 12.2019
- Seated guests, took drink order, deliver drinks, took their food order and enter into POS system, deliver food to my tables, check on guests, upsell pie, coffee, desert shakes, bring guests their check, cash them out, stock server stations, vacuum dining area, bus tables and clean booths.
Server/Bartender
Lees Chinese Restaurant
Roseburg
07.2017 - 09.2018
- I helped the owners open up the restaurant, Seat guests, deliver water and hot tea, take orders, deliver order to kitchen, bring food to my tables along with the soup of their choice, check on guests, cash out lottery tickets, deliver checks, cash out my tables and bus and clean tables. Also helped with taking delivery orders over the phone and packaging them for Lisa to deliver.
Manager
Sonic Drive-In
Roseburg
02.2014 - 05.2017
- I was opening manager. I would count the safe and deposit from the night before and check for accuracy, make bank run and make a deposit drop for Sonic, assign employees to their designated stations for the day. Help kitchen open up and help with food prep. Brew coffee, clean ice cream machine once a week, answer phone calls and deal with disgruntled customers, bag food and make sure it was going to the right customer, help carhops make drinks/ dessert, countdown carhops wallet and changer before they could leave at the end of everyones shift, same for drive thru. I also was closing manager for the othr half of the week.
Education
Honors GED -
Umpqua Community College
Roseburg, ORSkills
- Serving Experience
- Management
- Serving
- Staff training
- Sales
- Training & development
- Kitchen experience
- Busser
- Customer relationship management
- POS
- Upselling
- Sanitation
- Merchandising
- Organizational skills
- Food safety
- Cash register
- Customer service
- Hospitality
- Cash Handling
- Restaurant Management
- Driving
- Phone etiquette
- Restaurant Experience
- Bartending
- Retail Sales
- Communication skills
- Food industry
- Cleaning
Certification
- Driver's License
- Food Handlers Card
- OLCC License
Timeline
Server
Denny's
03.2025 - 12.2025
Server
Shari's Cafe and Pies
05.2024 - 08.2024
Instacart Shopper/Driver
Instacart
07.2022 - 01.2024
Server
SIZZLERS RESTAURANT
10.2021 - 05.2022
Bartender
Coast Fork Brewing and Feedstore
06.2020 - 09.2021
Server
Sharis W 11th
10.2018 - 12.2019
Server/Bartender
Lees Chinese Restaurant
07.2017 - 09.2018
Manager
Sonic Drive-In
02.2014 - 05.2017
Honors GED -
Umpqua Community College