Juan Cruz
Miramar,FL
Summary
Management professional with extensive experience in driving operational excellence and ensuring optimal performance. Known for focus on team collaboration and achieving measurable results, adaptable to changing business needs. Proficient in strategic planning, process improvement, and leadership.
Overview
4
4
years of professional experience
Work History
GROOMING COMPANY MANAGER
PETS LOVE US GROOMING
01.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls and book appointments efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided leadership and direction to staff, resulting in high employee retention rates and satisfaction.
- Controlled costs to keep business operating within budget and increase profits.
QUALITY MOLD SUPERVISER
ADVANTA CLEAN
01.2022 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed customized remediation plans based on client needs and the extent of mold contamination.
- Provided valuable recommendations for improving indoor air quality and preventing future mold issues, leading to healthier environments for clients.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
International Shipping Agent
CARGOMAX
01.2021 - 12.2021
- Maintained accurate records of shipping transactions to facilitate audits and ensure transparency in operations.
- Collaborated with warehouse team to optimize storage space usage and expedite order processing times.
- Handled and resolved customer complaints professionally providing timely updates on shipment status and ensuring their satisfaction at all times via email and calls.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Negotiated competitive shipping rates, saving company resources while maintaining quality service levels.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Education
High School Diploma -
Instituto Latino
Venezuela07-2018
Skills
- Customer service
- Team leadership
- Verbal and written communication
- Relationship building
- Problem-solving
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
GROOMING COMPANY MANAGER
PETS LOVE US GROOMING
01.2023 - Current
QUALITY MOLD SUPERVISER
ADVANTA CLEAN
01.2022 - 12.2022
International Shipping Agent
CARGOMAX
01.2021 - 12.2021
High School Diploma -
Instituto Latino
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