Mishna Costango
Delaware City,DE
Summary
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing over twenty years experience with a background in maintaining customer satisfaction and contributing to company success.
Overview
11
11
years of professional experience
Work History
Grooming Apprentice/Front Office Manager
Pampered Pets Grooming Salon
Delaware City, DE
04.2017 - Current
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Improved office operations by automating client correspondence.
- Compared vendor prices to ensure optimal savings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained computer and physical filing systems.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Remained alert to environmental conditions to protect safety of dogs.
Revenue Manager
Fort Delaware State Park
Delaware City, DE
07.2014 - 02.2018
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Greeted customers and helped with product questions, selections, and purchases including in-store.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
Early Childhood Education, Child Psychology
Delaware Technical And Community College
Wilmington, DEHigh School Diploma -
Newark High School
Newark, DE06.1995
Skills
- Complaint resolution
- Credit card processing
- Recordkeeping strengths
- Key holder experience
- POS systems expert
Timeline
Grooming Apprentice/Front Office Manager
Pampered Pets Grooming Salon
04.2017 - Current
Revenue Manager
Fort Delaware State Park
07.2014 - 02.2018
Early Childhood Education, Child Psychology
Delaware Technical And Community College
High School Diploma -
Newark High School
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