Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Cruz

Houston

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

30
30
years of professional experience

Work History

Field Manager

Nielsen Company
08.2006 - 07.2025
  • Evaluated team performance to identify areas for development and implement targeted training programs, boosting overall skill levels.
  • Established clear performance metrics for field operations, enabling better tracking of progress and areas for improvement.
  • Defined clear targets and objectives and communicated to other team members.
  • Oversaw successful completion of numerous field projects, maintaining strict adherence to timelines and budgets.
  • Cultivated positive work environment, addressing team concerns promptly and encouraging open communication.
  • Led team meetings to discuss project progress, challenges, and strategies for improvement, fostering culture of continuous learning and adaptation.
  • Optimized team performance through ongoing coaching, training, and development initiatives.
  • Managed inventory effectively, ensuring availability of necessary materials and equipment without excess, optimizing resource allocation.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.

Field Service Technician

T-Mobile
09.2000 - 12.2025
  • Diagnosed and repaired complex mechanical systems in various environments.
  • Implemented preventative maintenance programs to extend equipment lifespan.
  • Managed inventory of parts and tools, ensuring readiness for service calls.
  • Conducted regular inspections to ensure compliance with industry standards.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field.

Repair Technician

PCD Communications
06.1996 - 09.2000
  • Diagnosed and repaired malfunctioning wireless communication equipment to restore operational efficiency.
  • Managed inventory of replacement parts, ensuring availability for timely repairs and service continuity.
  • Evaluated emerging technologies to recommend upgrades that improved repair processes and outcomes.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Expanded technical knowledge through continuous education in industry developments and trends.

Education

Associate of Applied Science - Electrical, Electronics And Communications Engineering

ITT Technical Institute
Houston, TX
06-1999

High School Diploma -

Stephen F. Austin High School
Houston, TX
06-1997

Skills

  • Technical problem-solving
  • Collaborative teamwork
  • Employee training
  • Inventory management
  • Quality improvement strategies
  • Fieldwork management
  • Team leadership
  • System configuration
  • System installation
  • Network configuration
  • Process optimization
  • Effective relationship management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Field Manager

Nielsen Company
08.2006 - 07.2025

Field Service Technician

T-Mobile
09.2000 - 12.2025

Repair Technician

PCD Communications
06.1996 - 09.2000

Associate of Applied Science - Electrical, Electronics And Communications Engineering

ITT Technical Institute

High School Diploma -

Stephen F. Austin High School

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