JUAN C. SANTIAGO
Orlando,FL
Summary
Experienced with strategic planning, operational management, and team leadership. Utilizes these skills to drive organizational efficiency and achieve goals. Track record of fostering collaboration and delivering results in dynamic environments.
Overview
39
39
years of professional experience
Work History
Deputy Director
New York City Housing Authority
01.2014 - 01.2022
- Oversight of district teams and responsible for leading up to 100 staff and four regional managers in the development and implementation of strategies and activities that foster effective culturally competent, diverse and inclusive approaches to engaging residents in activities that preserve public housing
- Assist in drafting key processes, protocols and tools to support high-quality execution and broad NYCHA adoption of a new resident engagement model
- Perform complex analyses related to the operation of Resident Engagement and oversee a $13 million plus budget for the Tenant Participation Fund; and, Represent the Authority concerning Resident Engagement initiatives in meetings with community, governmental and internal stakeholders
Creative Arts Manager
New York City Housing Authority
04.2006 - 01.2014
- Managing over 200 visual and performing arts workshops citywide, fundraising, theater production, talent management, and event planning
- Responsible for direct supervision of five full-time staff and over 100 part-time consultants
- Prepared budget items and created a database to track programs, performances and expenses
- Established new accountability standards to enhance program service delivery
Journalist (JSN)
US Navy
01.1983 - 01.1989
- Company Overview: Veteran of the United States Navy with an Honorable Discharge
- Veteran of the United States Navy with an Honorable Discharge
Education
Computer Information System -
Queens Borough C.C.
Queens, NY01.1998
Mass Communication -
City University of New York, Herbert H. Lehman College
Bronx, NY01.1997
Certificate - Journalism Training
Defense Information School
Pearl Harbor, HI01.1989
Skills
- Fluent Bilingual English/Spanish
- Strong Presentation Skills
- Proficient in Microsoft
- Excel
- Word
- Outlook
- Power Point
- SWOT analysis
Languages
Spanish
Native or Bilingual
Timeline
Deputy Director
New York City Housing Authority
01.2014 - 01.2022
Creative Arts Manager
New York City Housing Authority
04.2006 - 01.2014
Journalist (JSN)
US Navy
01.1983 - 01.1989
Mass Communication -
City University of New York, Herbert H. Lehman College
Certificate - Journalism Training
Defense Information School
Computer Information System -
Queens Borough C.C.
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