Kersia Espinal

• Supervised suite staff to ensure excellent guest service standards.
• Coordinated catering events with kitchen and service teams for seamless execution.
• Managed inventory levels and ordered supplies to maintain operational efficiency.
• Trained new employees on procedures and customer interaction techniques.
• Reviewed and updated suite setup protocols for consistent presentation quality.
• Facilitated communication between front-of-house and back-of-house teams during events.
• Implemented safety protocols to ensure compliance with health regulations.
• Handled guest inquiries and resolved issues to enhance overall experience.
• Provided excellent customer service at all times.
• Collaborated with other departments to ensure smooth operations throughout the hotel.
• Supervised and coordinated activities of hotel staff to ensure guest satisfaction.
• Established effective working relationships with vendors, suppliers.
• Supervised daily operations and staff in high-volume service environments.

• Engaged with community members to promote station initiatives and events.
• Coordinated outreach programs to enhance viewer engagement and support local causes.
• Represented the station at public events, fostering positive relationships with audiences.
• Collaborated with marketing teams to develop promotional materials and strategies.
• Assisted in organizing station-sponsored events, ensuring smooth execution and participation.
• Served as a liaison between the station and local organizations for partnership opportunities.
• Facilitated workshops to educate the public about media literacy and news consumption.
• Increased sales by attending local events and educating customers on offered services.
• Engaged with audience members to foster positive relationships and feedback.
• Created attractive visual displays for new products and current promotions.

• Assisted team with case management and claims processing tasks.
• Coordinated communication between clients and internal stakeholders effectively.
• Maintained accurate records in claims management systems consistently.
• Provided support to clients by answering inquiries and resolving issues promptly.

Reviewed documentation for compliance with company policies and regulations.

• Maintained patient records in accordance with HIPAA regulations.
• Managed multiple tasks simultaneously while ensuring accuracy of work product.
• Collaborated with medical staff to coordinate care for patients.
• Coordinated communication between various departments within the organization.

Answered incoming phone calls and responded to inquiries from external customers.

• Account Manager; effectively managing client sites to meet or exceed operational goals and provide quality customer service.
• Develop job training security personnel enabling the company to stay within compliance regulation.
• Managed company shift schedule of security personnel to prevent excessive overtime.
• Worked from verbal or written instructions, quality standards, and/or other quality documents.
• Review Operations procedures Manual and post Orders periodically to reflect updates.
• Escort Talent/staff/guests to their vehicles to and from the building.

• Make 50+ daily outbound calls to customers to promote new products.
• Competent in MS Office products, and efficient in using a computer.
• Inventory Control Receiving & involving duties to be performed timely and accurately.
• Update system daily internal database maintaining record keeping requirements.
• Always communicate respectfully, politely and professionally with customers.
• Responsible for ensuring that customer order is fulfilled in a timely manner.
• Offering modern women a premier sophisticated and confident style.
• Assisted in visual merchandising to enhance store displays.
• Trained new staff on customer service best practices.
• Conducted product demonstrations to showcase new collections.
• Collaborated with team members to achieve sales goals.

• Responsible for maintaining security on various maritime facilities and locations along the Houston Ship Channel.
• Trained new staff with the Maritime Security Act and Visitor Management System.
• Worked from verbal or written instructions, quality standards, and/or other documents.
• Conducted numerous security patrols, vehicle inspection and ensured security employees were in compliance with all federal maritime regulations for secured areas.

• Develop job training of Port of Galveston BMW processing center to approximately 50 security personnel enabling the company to stay within compliance regulation.
• Managed company shift schedule of security personnel prevent excessive overtime resulting in the company saving unneeded payroll compensation while ensuring position properly staffed.

• Customer service, Cashier sales associate merchandise coordinator for lady's shoes.
• Knowledgeable roles as cashier assisting customers with merchandise such as shoes and clothing.
• Merchandise coordinator responsible for displaying the new trend.

• Recognized as a well-respected pace setter for 7 years for outstanding sales and customer service.
• Expertly performed roles as cashier assisting customers with merchandise such as shoes and clothing.
• Merchandise coordinator responsible for displaying the new trends and selling $500,000 in merchandise a year.