Juan De La Torre- Moreno
Summary
Effective at operating in fast-paced, demanding restaurant settings. Specializing in sales and service, training new employees in successful promotional strategies and how to capitalize on upsell opportunities. Expertise in POS systems and restocking inventory, keeping areas clean and tidy and correctly processing payments.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Barista Trainer
HMS Host International
Austin
10.2023 - Current
- Trained new baristas on proper coffee preparation techniques and equipment use.
- Developed training materials to enhance staff knowledge and service quality.
- Conducted regular performance evaluations to assess barista skills and knowledge.
- Implemented standard operating procedures for beverage preparation and presentation.
- Maintained cleanliness and organization of training areas and equipment stations.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted guests with pleasant smile and superior customer service.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
Starbucks Barista
Target
Austin
02.2023 - 10.2023
- Maintained cleanliness and organization of the coffee counter and equipment.
- Assisted customers with menu selections and answered product questions.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Guest Service Leader
Target
Austin
10.2021 - 02.2023
- Led guest service team to ensure exceptional customer experiences.
- Trained new team members on service standards and procedures.
- Assisted in scheduling shifts to optimize staffing levels during peak times.
- Collaborated with management on service initiatives and promotional events.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Organized the store floor to ensure that products were easily accessible for customers.
- Assisted customers in selecting merchandise based on individual needs and preferences.
- Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
- Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
- Performed daily opening and closing duties such as cleaning, organizing, restocking supplies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
Del Valle High School
Del Valle, TXAssociate of General Studies - General Studies
Austin Community College
Austin, TX 01.2019 - 05.2021
Skills
- Employee training
- Customer service
- Standard operating procedures
- Payment processing
- Team leadership
- Effective communication
- Time management
- Health and safety compliance
- POS system operation
- Multitasking and organization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Food Handlers Certification
Timeline
Barista Trainer
HMS Host International
10.2023 - Current
Starbucks Barista
Target
02.2023 - 10.2023
Guest Service Leader
Target
10.2021 - 02.2023
Associate of General Studies - General Studies
Austin Community College
01.2019 - 05.2021
Del Valle High School