Juan Dieppa
Cutler Bay,FL
Summary
Dynamic professional with a proven track record at Dealer Tire, adept in vehicle assessment and excelling in cross-functional collaboration. Surpassed sales goals through strategic marketing and robust customer relationship management. Skilled in data processing and telemarketing, with a knack for enhancing operational efficiency and reducing costs.
Overview
23
23
years of professional experience
Work History
Tire Service Advisor
Dealer Tire
Miami, FL
07.2023 - Current
- Explained the features and benefits of products or services offered by the dealership to customers.
- Surpassed sales goals through implementation of successful marketing strategies.
- Inspected vehicles for needed tire replacement, repairs, and condition, and advised customers accordingly.
- Compiled reports detailing sales volumes and performance metrics for the service department.
- Provided accurate estimates of tire costs, labor, and prices to customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
Store Manager, District Trainer
Tire Kingdom
Miami, FL
08.2008 - 07.2023
- Coordinated and directed activities of businesses concerning production, pricing, and sales.
- Monitored employee performance and identified performance gaps for corrective action.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed daily banking activities, such as deposits.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date knowledge of industry trends and best practices.
- Trained newly hired employees to fill positions and maximize productivity.
- Participated in and attended meetings to obtain information for use in training programs.
Force Desk - Bridge Manager
Precision Resource Corporation
Miami, FL
02.2002 - 10.2008
- Coordinated with IT department to troubleshoot and resolve technical issues impacting call center operations.
- Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
- Identified opportunities for process improvements that would optimize operational efficiency and reduce costs associated with call center operations.
- Monitored performance by reviewing relevant reporting data and producing statistical reports.
Education
Some College (No Degree) - Criminal Justice
Miami Dade College
Miami, FL01-1993
High School Diploma -
Miami South Ridge Sr. High
Cutler Bay, FL01-1990
Some College (No Degree) - Law Enforcement Certification
College of Central Florida
Ocala, FLSkills
- Vehicle assessment
- Bill preparation
- Data processing
- Telemarketing expertise
- Cross-Functional Collaboration
- Team player mentality
Timeline
Tire Service Advisor
Dealer Tire
07.2023 - Current
Store Manager, District Trainer
Tire Kingdom
08.2008 - 07.2023
Force Desk - Bridge Manager
Precision Resource Corporation
02.2002 - 10.2008
Some College (No Degree) - Criminal Justice
Miami Dade College
High School Diploma -
Miami South Ridge Sr. High
Some College (No Degree) - Law Enforcement Certification
College of Central Florida
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