JUAN DOMINGUEZ
Portland,OR
Summary
I am a dedicated Assistant Store Manager specializing in customer satisfaction and staff training. Enhanced store performance through effective inventory control and personalized customer engagement, ready to support business growth and operational success. Leading by example and able to adapt quickly are my strengths I can bring to a team.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager of Operations
Golf Galaxy
Portland, OR
11.2019 - Current
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Demonstrated exceptional product knowledge, keeping up-to-date with industry trends and new releases.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Increased customer satisfaction by providing personalized assistance and recommendations.
- Boosted sales by effectively communicating product features and benefits to customers.
- Assisted in visual merchandising, ensuring an attractive store layout for optimal sales performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Implemented inventory control measures that reduced shrinkage and increased stock accuracy.
- Conducted regular store audits to ensure adherence to company policies and operational standards.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Help Desk Associate
ZoomCare
02.2022 - 09.2023
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Streamlined help desk processes for quicker response times to support requests.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Engaged service providers and vendors in logging support or service tickets.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Busser/Barback/Food Runner
Tuscany Italian Restaurant
07.2018 - 02.2019
- Delivered Fine dining experience
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Busser
Olive Garden
08.2017 - 08.2018
- Worked at a high volume pace
- Had to work with a very large staff
- Fast and efficient bussing with care for the guests as a top priority
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Customer Service Representative
Best Buy
03.2016 - 07.2017
- Main duty was to efficiently serve any and all requests/complaints/concerns of the guest to the highest degree
- Online sales representative with pick up and delivery management.
Education
ERT Certification - Phlebotomy/EMT/EKG
Conejo Valley Adult School
Thousand Oaks, CAHigh School Diploma -
Newbury Park High School
Newbury Park, CASkills
- Customer care
- Employee Team Supervision
- Staff development and oversight
- Store operations
- Cash handling proficiency
- POS System Operation
- Loss prevention strategies
- Brand representation
- Relationship Building
- Customer Engagement
- Inventory management
Languages
Spanish
Timeline
Help Desk Associate
ZoomCare
02.2022 - 09.2023
Assistant Store Manager of Operations
Golf Galaxy
11.2019 - Current
Busser/Barback/Food Runner
Tuscany Italian Restaurant
07.2018 - 02.2019
Busser
Olive Garden
08.2017 - 08.2018
Customer Service Representative
Best Buy
03.2016 - 07.2017
ERT Certification - Phlebotomy/EMT/EKG
Conejo Valley Adult School
High School Diploma -
Newbury Park High School