Juan Esparza
Los Angeles
Summary
Student at Los Angeles City College with experience in guest services at Rose Bowl and Peacock Theater. Demonstrates strong problem-solving abilities, active listening skills, and bilingual communication. Committed to improving guest experiences through effective collaboration and organizational capabilities.
Overview
1
1
year of professional experience
Work History
Guest Service Representative
Anschutz Entertainment Group, Aeg
Los Angeles
03.2026 - Current
- Facilitated smooth entry for all guests by managing ticketing process.
- Served as initial point of contact, greeting guests and addressing inquiries.
- Resolved guest complaints to improve overall experience.
- Collaborated with team members to maintain organized and welcoming environment.
- Educated guests on venue policies and procedures to ensure safety compliance.
- Assisted guests in locating seats, restrooms, and other areas of interest.
- Promoted high level of guest satisfaction through friendly interactions and assistance.
- Provided detailed information about events and services to enhance guest engagement.
Guest Service Representative
Rose Bowl
Pasadena
04.2025 - Current
- Streamlined guest seating process by directing patrons to tunnel numbers and arranging wheelchair escorts for ADA guests.
- Collaborated with first aid teams from Pasadena Fire Department and Pasadena Police Department to manage medical emergencies.
- Facilitated ticket exchanges for ADA seating, improving accessibility for all attendees.
- Assisted guests in locating food concession stands and restrooms, addressing general inquiries during events.
Education
Associate of Arts - Admin of Justice
Los Angeles City College
Los Angeles, CA06-2027
High School Diploma -
Leadership And Public Service Virtual Academy
Los Angeles, CA06-2023
Skills
- Fluent in English and Spanish
- Team collaboration
- Problem-solving and resolution
- Customer service excellence
- Active listening skills
- Organizational skills and time management
Languages
English
Professional
Spanish
Professional
Timeline
Guest Service Representative
Anschutz Entertainment Group, Aeg
03.2026 - Current
Guest Service Representative
Rose Bowl
04.2025 - Current
Associate of Arts - Admin of Justice
Los Angeles City College
High School Diploma -
Leadership And Public Service Virtual Academy