Juan Fernandez
Summary
* Hardworking employee with customer service, multitasking, and time management abilities.
* Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
* Highly-motivated employee with desire to take on new challenges.
* Strong work ethic, adaptability, and exceptional interpersonal skills.
* Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
YMCA of South Florida
Miami, FL
01.2022 - Current
- Managed guest check-in and check-out procedures, reservations and payments.
- Greeted and welcomed guests in a professional manner.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Marketing and Communications Entry Level
Domino Marketing Agency
Miami, FL
05.2021 - 02.2022
- Compiled weekly reports on website analytics, email campaigns and social media performance.
- Met deadlines consistently with high-quality work in line with demanding expectations and objectives.
- Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
- Created marketing policies and procedures, evaluating and revising to maximize team efforts.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
Fitness Sales Advisor
Best Buy
Miami, FL
10.2020 - 08.2021
- Provided customers with information on products and services available.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Performed cold calling to generate leads for prospective clients.
- Conducted market research to identify trends and opportunities for growth.
- Generated monthly reports outlining sales performance metrics.
Fitness Coach
SWEAT 440
Miami, FL
12.2020 - 07.2021
- Coached and encouraged participants during exercises and routines.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Recommended modifications of exercises to help participants avoid injuries.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
Medical Customer Service Representative
Life Healthcare Services
Miami, FL
03.2019 - 04.2020
- Provided technical support to customers having difficulty navigating online systems or websites related to medical services.
- Informed customers about services available at the clinic or hospital.
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Resolved customer complaints promptly and professionally.
Education
Associate of Arts - Exercise Science
Miami Dade College
Miami, FL06-2022
Skills
- Fluent in English and Spanish
- Problem-Solving Skills
- Microsoft Office
- Computer Skills
- Customer Engagement
- Adobe Creative Cloud
Timeline
Front Desk Associate
YMCA of South Florida
01.2022 - Current
Marketing and Communications Entry Level
Domino Marketing Agency
05.2021 - 02.2022
Fitness Coach
SWEAT 440
12.2020 - 07.2021
Fitness Sales Advisor
Best Buy
10.2020 - 08.2021
Medical Customer Service Representative
Life Healthcare Services
03.2019 - 04.2020
Associate of Arts - Exercise Science
Miami Dade College