Juan Garcia
Dallas,TX
Summary
Dynamic Customer Service Manager with a proven track record at Hobby Lobby, excelling in complaint resolution and training associates. Recognized for enhancing customer satisfaction through effective communication and adaptability. Skilled in mentoring individuals to enhance performance and optimize processes, ensuring a consistently high-quality service experience.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
11.2023 - Current
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Order Counter & Packaging
Educational Products Inc
04.2023 - 08.2024
- Maintained stock and replenished workstation products.
- Recommended products that met customer needs, emphasizing quality and usefulness.
Donation Attendant
Goodwill
03.2022 - 05.2022
- Displayed excellent customer service when greeting customers and accepting donations.
- Sorted and performed quality control measures of donated items.
- Assisted in loading and unloading of transport trucks.
Education
Bachelor of Arts - Accounting
The University of Texas At Arlington
Arlington, TX05-2027
Associate of Arts -
Dallas College
Farmers Branch, TX05-2024
High School Diploma -
Newman Smith High School
Carrollton, TX05-2022
Skills
- Complaint resolution
- Training and mentoring
- Strong Communication
- Adaptability
- Time Management
- Creativity
- Teamwork
Accomplishments
Student of the Month, October 2019
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Hobby Lobby
11.2023 - Current
Order Counter & Packaging
Educational Products Inc
04.2023 - 08.2024
Donation Attendant
Goodwill
03.2022 - 05.2022
Bachelor of Arts - Accounting
The University of Texas At Arlington
Associate of Arts -
Dallas College
High School Diploma -
Newman Smith High School
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