Juan Gomez
North Miami Beach ,Florida
Summary
Dynamic professional with extensive experience in guest services and ramp operations, notably at Miami Airport and Kaseya Center Excelled in guest services management and aircraft handling, demonstrating a commitment to safety and customer satisfaction. Skilled in troubleshooting technical issues and leading teams during high-pressure situations. Proven ability to enhance operational efficiency and guest experiences through innovative solutions and motivational leadership.
Overview
10
10
years of professional experience
Work History
Guest Services
Kaseya Center
11.2024 - Current
- Participated in regular training sessions to stay updated on industry trends, best practices, and technology advancements in guest services operations.
- Troubleshot technical issues with reservation software as needed, preventing delays in guest services or inaccuracies in billing information.
- Provided support during special events, assisting with setup, teardown, and guest services as needed.
- Provided backup support for Guest Services Manager during peak periods or when needed due to absence or high workload situations.
Ramp Agent
Worlwide Flight Services
07.2024 - 01.2025
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Ramp Service Agent
Envoy by American Airlines
09.2023 - 05.2024
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Connected electrical power unit and hoses to aircraft.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Event Staff and Security Ward
Best Crowd Management
08.2018 - 01.2022
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Implemented and maintained firewalls, series switches and security appliances.
- Conducted risk analysis, system certifications, auditing, security documentation and security testing.
Valet Parking
Tiffany of Bal Harbour
09.2017 - 04.2019
- Entered guest vehicle information and location in computerized valet parking system.
- Streamlined transportation arrangements by coordinating taxi services or valet parking for both residents and guests upon request.
- Conducted regular safety meetings with staff members aimed at reinforcing best practices within the valet parking industry.
Costumer Services
La Granja Restaurant
01.2015 - 08.2017
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
- Supervised work teams and motivated individuals to meet goals and objectives through stellar customer services.
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
- Supervised and Liability at the cashier department to see the earnings of the day clock in and clock out the register
Education
High School Diploma - High School
American High School
Hialeah, FL11.2017
Skills
- Guest services management
- Guest services
- VIP guest services
- Guest services assistance
- Ramp Agent assignment
- Motivational and improvement
- Process of operation an aircraft and their functions
- Solution's and resolved facility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Guest Services
Kaseya Center
11.2024 - Current
Ramp Agent
Worlwide Flight Services
07.2024 - 01.2025
Ramp Service Agent
Envoy by American Airlines
09.2023 - 05.2024
Event Staff and Security Ward
Best Crowd Management
08.2018 - 01.2022
Valet Parking
Tiffany of Bal Harbour
09.2017 - 04.2019
Costumer Services
La Granja Restaurant
01.2015 - 08.2017
High School Diploma - High School
American High School
Similar Profiles
Anthony AguirreAnthony Aguirre
Guest Greeter at Kaseya CenterGuest Greeter at Kaseya Center
Jordenne RegionJordenne Region
Bartender at Kaseya CenterBartender at Kaseya Center
Alan CoelloAlan Coello
Event Services at Kaseya CenterEvent Services at Kaseya Center