Rachel Beasley
Tulare,CA
Summary
A professional with a proven track record in guest services and student supervision, honed at Best Western Hotel and Palo Verde Elementary School. Excelled in enhancing guest satisfaction and fostering educational growth, leveraging skills in guest services agent training and building rapport. Achieved significant improvements in customer experience and educational support, demonstrating exceptional money handling and interpersonal abilities.
Overview
18
18
years of professional experience
Work History
Guest Services
Best Western Hotel
Tulare, CA
10.2023 - Current
- Ensured compliance with all hotel policies, standards, and regulations related to guest services.
- Processed payments for guest services rendered.
- Assisted with training new Guest Services Associates on proper procedures.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Provided guest services such as answering inquiries regarding hotel amenities, services, and local attractions.
Teacher's Aide
Palo Verde Elementary School
Tulare, CA
08.2014 - Current
- Tutored students in course material to improve comprehension.
- Recorded attendance daily and submitted reports to school administrators as needed.
- Participated in professional development workshops to improve teaching skills and knowledge.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Collaborated with teachers to develop instructional plans that met individual needs of students.
- Graded assignments and tests and documented results into filing systems.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Supervised children on field trips to maintain safety and foster cultural learning experiences.
- Monitored student behavior in the classroom, hallways, cafeteria, playground.
- Implemented classroom rules and procedures to maintain discipline and order.
Guest Services
Comfort Inn & Suites
Visalia, CA
09.2007 - 01.2014
- Assisted with training new team members on company policies and procedures related to guest services.
- Ensured compliance with all company policies and procedures related to guest services.
- Implemented measures to reduce costs associated with guest services operations while maintaining high quality standards.
- Oversaw daily operations of guest services department to ensure exceptional customer experience.
- Assisted in developing marketing strategies for increasing guest services revenue.
- Supervised day-to-day activities within the Guest Services department, including staffing schedules and budgeting responsibilities.
- Processed payments for guest services rendered.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
Cashier
Target
Visalia, CA
05.2007 - 09.2007
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Issued receipts, refunds, credits or change due to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Processed sales transactions to prevent long customer wait times.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Mt. Whitney High School
Visalia06-1999
Child Development
College of The Sequoias
Visalia, CASkills
- Guest services
- Guest services agent training
- Guest and client satisfaction
- Building Rapport with guests
- Money handling experience
- Teaching young students
- Supervision of students
- Guest services management
- Guest services oversight
Timeline
Guest Services
Best Western Hotel
10.2023 - Current
Teacher's Aide
Palo Verde Elementary School
08.2014 - Current
Guest Services
Comfort Inn & Suites
09.2007 - 01.2014
Cashier
Target
05.2007 - 09.2007
High School Diploma -
Mt. Whitney High School
Child Development
College of The Sequoias
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