Juan Gomez
Sanford ,United States
Summary
Dynamic and results-driven professional with a strong track record in sales and exceptional phone etiquette, developed through roles at Cracker Barrel Old Country Store Inc. and SUBWAY® Restaurants. Demonstrated expertise in boosting customer satisfaction and loyalty through attention to detail and the ability to quickly adapt and learn. Proficient in using point-of-sale systems and driving sales growth through strategic menu design and efficient task management.
Dedicated To-Go Specialist with comprehensive knowledge of menu items and cash-handling procedures. Brings 3 years of experience efficiently managing food and beverage orders both in-person and over the phone. Known for outstanding numeracy skills, a positive attitude, and a friendly, customer-focused approach.
Overview
2
2
years of professional experience
Work History
To-Go Server
Cracker Barrel Old Country Store Inc
05.2024 - Current
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Adjusted food preparation methods in accordance with customer requests.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Utilized POS system to receive and process food and beverage orders.
Sandwich Artist
SUBWAY®Restaurants
05.2023 - 09.2023
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
High School Diploma -
Lee County High School
Sanford, NC06-2026
Skills
- Salesmanship
- Phone etiquette
- Quick learner
- Point of sale systems
- Menu design
- Detail-oriented
- Goal oriented
- Flexibility
- Task prioritization
Languages
Spanish
Native or Bilingual
Timeline
To-Go Server
Cracker Barrel Old Country Store Inc
05.2024 - Current
Sandwich Artist
SUBWAY®Restaurants
05.2023 - 09.2023
High School Diploma -
Lee County High School
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