Samera Rivera
New Haven,CT
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
To-Go Server
Longhorn Steakhouse
North Haven, CT
08.2019 - Current
- Provided exceptional customer service in fast-paced environment, ensuring accurate order fulfillment.
- Managed multiple orders simultaneously, enhancing efficiency during peak service hours.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Encouraged upselling strategies among team, subtly increasing average order value.
- Managed phone and online orders with high degree of accuracy, ensuring customer satisfaction with every interaction.
- Maintained high standards of cleanliness and organization, ensuring safe environment for both staff and patrons.
- Processed customer payments and balanced cash drawers.
- Trained new team members on operational procedures and customer interaction best practices.
Hostess Trainer
Longhorn Steakhouse
North Haven, CT
01.2019 - Current
- Oversaw daily operations, ensuring adherence to health and safety standards.
- Contributed ideas for improving marketing efforts aimed at attracting new customers while retaining existing ones.
- Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
Restaurant Hostess
Longhorn Steakhouse
North Haven, CT
10.2018 - Current
- Handled guest complaints with professionalism, resolving issues to maintain satisfaction levels.
- Monitored area for cleanliness and ambiance, enhancing overall guest comfort and experience.
- Conducted regular inventory checks of menus and supplies, ensuring availability for smooth operations.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Completed daily side work and opening and closing duties without fail.
Education
No Degree -
Scsu
New Haven, CTHigh School Diploma -
Wilbur Cross High School
New Haven, CT06.2018
Associate of Science - General Studies
Gateway Community College
New Haven, CTSkills
- Strong multitasking
- Quick learner
- Sense of urgency
- Adaptable mindset
- Phone etiquette
- Memory retention
- Allergy awareness
- Salesmanship
- Cleanliness standards
- Point of sale systems
- Personal hygiene
Timeline
To-Go Server
Longhorn Steakhouse
08.2019 - Current
Hostess Trainer
Longhorn Steakhouse
01.2019 - Current
Restaurant Hostess
Longhorn Steakhouse
10.2018 - Current
No Degree -
Scsu
High School Diploma -
Wilbur Cross High School
Associate of Science - General Studies
Gateway Community College