NANCY JIMENEZ
Antioch,ca
Summary
Personable and dedicated with passion for providing exceptional customer service in dining setting. Understands importance of maintaining clean and welcoming atmosphere and excels at multitasking and effective communication. Focused on contributing to positive dining experience for all patrons.
Overview
15
15
years of professional experience
1
1
Certification
Work History
In Dining Server
Lafayette Park Hotel
08.2023 - Current
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Enhanced customer dining experience by providing attentive, friendly, and efficient service.
- Participated in ongoing training programs to continuously improve skills and better serve the needs of patrons.
- Managed challenging situations professionally, resolving any guest complaints or issues promptly.
- Assisted with special events and large parties, ensuring smooth operations and guest satisfaction.
- Educated customers on menu items by thoroughly understanding ingredients, preparation methods, and dish compositions.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Streamlined communication between kitchen staff and servers by using clear language when discussing orders or special requests during busy shifts.
- Assisted in inventory management tasks such as stocking supplies and updating daily specials boards accurately.
- Collaborated with kitchen staff for accurate order preparation and timely delivery to guests.
- Contributed to teamwork efforts in the restaurant, supporting both front-and back-of-house team members as needed.
- Provided exceptional food recommendations tailored to individual guest preferences and dietary restrictions.
- Handled cash transactions accurately, processing payments quickly for increased customer turnover rate.
- Maintained a clean and organized dining area for an enjoyable and comfortable atmosphere.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
On call banquet Server
Mountain Terrace
02.2020 - Current
- Helped set up banquets for diverse community and fundraising events
- Ensured all guest equipment was assembled and arranged correctly
- Monitored temporary help and corrected mistakes
- Fielded special food requests and relayed them to the kitchen
- Delivered courses and refilled drinks promptly
Server
Howies
07.2015 - 08.2023
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders
- Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience
Server
Dinah's Poolside
05.2019 - 01.2020
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments
- Deliver food and make sure our guests have an incredible hospitality experience
On call Banquet Server
Rosewood sand hill hotel
11.2014 - 01.2018
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
Busser
The Ephyphany Hotel
06.2013 - 08.2015
- Assisted servers in serving food and beverages appropriately
- Ensured a clean the dining room, lobby and service area
- Reset tables to make sure they are ready for the next guest
- Follow healthy standards for the law
Busser
Four Season Hotel
05.2010 - 06.2013
- Clean and set up the tables properly
- Collect and deliver dishes to the kitchen for cleaning
- Clean stations keeping in mind sanitation measures
- Stock supplies such as cutlery and dishes
- Maintain stocks and inventory
- Remove trash and dispose of it properly
Education
Business Administration
Cañada College
Redwood City, Ca02.2025
Skills
- Microsoft Office
- Excel
- Word
- PowerPoint
- Hard worker
- Punctuality
- Outgoing personality
- Good communication skills
- Customer service skills
- Ability to lift 50 lbs
- Good reasoning ability
- Expert in basic mathematical calculations
- Patience and empathy
- Cleanliness and hygiene
- Food safety practices
- Guest service
- Hospitality service expertise
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
In Dining Server
Lafayette Park Hotel
08.2023 - Current
On call banquet Server
Mountain Terrace
02.2020 - Current
Server
Dinah's Poolside
05.2019 - 01.2020
Server
Howies
07.2015 - 08.2023
On call Banquet Server
Rosewood sand hill hotel
11.2014 - 01.2018
Busser
The Ephyphany Hotel
06.2013 - 08.2015
Busser
Four Season Hotel
05.2010 - 06.2013
Business Administration
Cañada College
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