Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Gonzalez

Lawrence,MA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

15
15
years of professional experience

Work History

Retail Store Manager RX

CVS Pharmacy
10.2015 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Shift Supervisor

CVS Pharmacy
07.2013 - 10.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.

Baseball Coach

Triton Regional High School
02.2011 - 06.2015
  • Planned and directed game strategies.
  • Coached players on specific position requirements such as pitching and catching.
  • Modeled appropriate behavior on and off field.
  • Developed profound sense of team belonging throughout season.

Store Associate

CVS Pharmacy
11.2008 - 07.2013
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Maintenance Worker

Greater Lawrence Technical School
07.2012 - 03.2013
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

Education

No Degree - Sport And Fitness Management

Salem State University
Salem, MA

No Degree - Liberal Arts And General Studies

Northern Essex Community College
Haverhill, MA

No Degree - Sport And Fitness Management

Western New England University
Springfield, MA

High School Diploma -

Pingree School
South Hamilton, MA
06.2006

Skills

  • Vendor Collaboration
  • Payment Processing
  • Program Administration
  • Financial Data Analyzation
  • Operational Efficiency
  • Safety Awareness
  • Profit and Loss
  • Manage Operations
  • Hiring Management
  • Policy Development and Enforcement
  • Inventory Control

Timeline

Retail Store Manager RX

CVS Pharmacy
10.2015 - Current

Shift Supervisor

CVS Pharmacy
07.2013 - 10.2015

Maintenance Worker

Greater Lawrence Technical School
07.2012 - 03.2013

Baseball Coach

Triton Regional High School
02.2011 - 06.2015

Store Associate

CVS Pharmacy
11.2008 - 07.2013

No Degree - Sport And Fitness Management

Salem State University

No Degree - Liberal Arts And General Studies

Northern Essex Community College

No Degree - Sport And Fitness Management

Western New England University

High School Diploma -

Pingree School

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Juan Gonzalez