Summary
Overview
Work History
Education
Skills
Other Relevant Experience
Accomplishments
Certification
Languages
Affiliations
References
Timeline
Generic

Jessica Powell

Carson,CA

Summary

Dynamic Certified Retail Store Manager with Walgreens, recognized for enhancing team engagement and driving sales growth. Expert in staff recruitment and training, with a proven track record of improving performance metrics. Bilingual and detail-oriented, I excel in fostering relationships and implementing effective fundraising strategies to elevate community involvement.

Overview

24
24
years of professional experience
1
1
Certification

Work History

CERTIFIED RETAIL STORE MANAGER

WALGREENS
LYNWOOD, USA
11.2009 - Current
  • Lead recruitment and hiring processes, take charge of training and development of staff, administer daily operations, and cultivate relationships with vendors for multiple locations
  • Ensured company growth and client service by recruiting and hiring assistant managers and pharmacists for district
  • Reviewed resumes, narrowed down pool of candidates, and arranged appointments for interviews
  • Evaluated each candidate and selected the best fit for company needs
  • Contacted best candidates and offered jobs
  • Maximized productivity with organization and direction of staff training and development programs
  • Evaluated store and employee needs and outlined comprehensive training program
  • Produced physical and digital training materials for staff
  • Supplied feedback on results with presentations to executives and management teams
  • Improved store image and community health by heading Covid19 vaccine clinics at long-term care facilities
  • Created team of employees and pharmacists and scheduled clinics
  • Assigned technicians and pharmacists to specific clinics to ensure most effective operations
  • Collaborated with patients to complete forms and input information into store data system
  • Boosted store profile leading fundraising campaign that earned $4K+ to help children in need
  • Accepted Red Nose campaign coordinator position for district store participation
  • Evaluated potential fundraising ideas and selected those to maximize participation and donations
  • Motivated all staff to give 100% to reach goal

VOLUNTEER

WALGREENS
11.2000 - Current
  • Represented company in fundraising events including Susan G
  • Komen, LLS, Children's Miracle Network, Red Nose, AIDS LA Project, and others
  • Grew public perception of store by volunteering in charitable events as company representative
  • Maintained awareness of public fundraising events to choose which ones to participate in
  • Publicized events in the stores to increase both staff and public participation and awareness
  • Represented Walgreens on 10K and 5K walks to fundraise for the charities

COMMUNITY LEADER/STORE MANAGER

WALGREENS
10.2013 - 04.2015
  • Liaised between store managers and district manager and participated in hiring, training, and promotion of staff for district needs
  • Headed daily operations for over 30 stores and addressed lapses in compliance with corporate policies and local, state, and federal laws
  • Fulfilled company targets and goals, leading 4 store teams to improved outcomes
  • Commuted to stores in district and communicated with teams about performance issues
  • Sought employee feedback to determine which areas they needed help in
  • Developed action plans to assist with performance improvement, evaluated outcomes, and reported
  • Increased district team engagement scores to 75%, surpassing chain average of 72%
  • Brainstormed with team of store managers to create plan for engagement growth
  • Established quarterly team BBQs and individual store parties and recognition programs
  • Monitored engagement levels, with individual stores reaching an average of 77%

AREA BEAUTY SUPERVISOR

WALGREENS
BREA, USA
01.2005 - 01.2008
  • Oversaw and supported beauty departments across 100+ Walgreens locations, coaching and training Beauty Advisors to drive performance and customer engagement.
  • Partnered with store managers to develop strategies and provide education aimed at exceeding beauty sales goals.
  • Organized and led impactful training sessions and workshops for Beauty Advisors, collaborating with vendors to ensure brand consistency and product knowledge.
  • Worked cross-functionally with four District Managers and their teams to identify opportunities, improve execution, and elevate the overall customer experience.
  • Known for building strong relationships, boosting team confidence, and turning underperforming departments into top beauty performers.

Education

BACHELOR OF ARTS - CRIMINAL JUSTICE & CORRECTIONS

CALIFORNIA STATE UNIVERSITY
BAKERSFIELD, CA
06-2004

Skills

  • PRODUCING TRAINING CONTENT
  • Store operations
  • Recruitment
  • Hiring and onboarding
  • Vendor collaboration
  • Resource allocation
  • Performance monitoring
  • Staff scheduling
  • Relationship building and management
  • Problem-solving
  • Revenue growth
  • Store operations oversight
  • Team collaboration
  • Shift scheduling
  • Multimillion-dollar P&L management
  • Merchandise planning
  • Interpersonal skills
  • Retail employee training
  • Staff training/development
  • Loss prevention procedures
  • OVERSEEING MULTIPLE LOCATIONS
  • ADAPTING TO LEARNING STYLES
  • REGULATORY COMPLIANCE
  • Prioritizing store performance
  • Building customer awareness
  • Coaching Sales Teams
  • Addressing profitability issues
  • Coaching store managers
  • Providing feedback
  • Inspiring success
  • Sales teams' effectiveness
  • Forecasting sales accurately
  • Overseeing district hiring
  • Customer Service Development
  • MS Office
  • Bilingual (English and Spanish)
  • KPI tracking
  • Fundraising strategies

Other Relevant Experience

WALGREENS, BREA, CA, AREA BEAUTY SUPERVISOR, 01/01/05, 01/01/08

Accomplishments

  • Store Manager of the year 2019
  • Champion of Champion Winner in 2020
  • Trusted District Leader - Handpicked by District Manager to lead and oversee district operations in her absence, supporting multiple stores and mentor peers.

Certification

  • California Pharmacy Technician License
  • PTCB Certified
  • Osha Certified

Languages

Spanish
Professional

Affiliations

  • Active Team Mom, Club Volleyball (coordinate events and support team operations)
  • School Volunteer, (St. Margaret Mary School) Engage in Classroom support, event planning and parent committees.
  • Fitness enthusiast (Daily workouts, wellness advocate and motivator for friends and family)

References

References available upon request.

Timeline

COMMUNITY LEADER/STORE MANAGER

WALGREENS
10.2013 - 04.2015

CERTIFIED RETAIL STORE MANAGER

WALGREENS
11.2009 - Current

AREA BEAUTY SUPERVISOR

WALGREENS
01.2005 - 01.2008

VOLUNTEER

WALGREENS
11.2000 - Current

BACHELOR OF ARTS - CRIMINAL JUSTICE & CORRECTIONS

CALIFORNIA STATE UNIVERSITY

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