Juan Gonzalez Jr
Killeen,TX
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
13
13
years of professional experience
Work History
Mobile Expert
T-Mobile
Temple, TX
05.2014 - Current
- Advised customers on the latest product features and benefits.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Developed and implemented strategies to meet sales quotas.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Identified customer needs by asking questions and advising on best solutions.
- Collaborated with team members to develop effective sales plans.
- Set up meetings with potential clients and listened to their wishes and concerns.
Mobile Expert
Best Buy
Brownsville, TX
11.2011 - 05.2014
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Placed special orders or called other stores to find desired items.
Education
Some College (No Degree) - Criminal Justice
Texas Southmost College
Brownsville, TXSkills
- Mobile security best practices
- Automated testing techniques
- Mobile application development
- Continuous integration tools
- Bilingual
- Negotiation
- Organizational skills
- Active listening
- Flexible and adaptable
- Multitasking Abilities
- Problem resolution
- Microsoft office
Accomplishments
- Winner Circle (2014)
- Top 20% 2014, 2015, 2016, 2020, 2022, 2023, 2024
Languages
Spanish
Professional
Affiliations
- musician
- SInger/ Songwritter
References
References available upon request.
Timeline
Mobile Expert
T-Mobile
05.2014 - Current
Mobile Expert
Best Buy
11.2011 - 05.2014
Some College (No Degree) - Criminal Justice
Texas Southmost College
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