Juan Gorritz
Watauga,USA
Summary
Customer-focused technical sales and consulting professional with 8+ years of experience at AT&T, specializing in consultative selling, solution design, and post-sale support. Proven ability to translate complex technical concepts into clear, value-driven recommendations for customers. Consistently recognized as a top performer for exceeding sales and service goals while delivering exceptional customer experiences. Strong background in troubleshooting, account management, and cross-functional collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
AT&T Mobility
Fort Worth, TX
04.2021 - Current
- Deliver consultative, solutions-based sales by identifying customer technical requirements and recommending appropriate wireless, device, and service solutions.
- Provide post-sale technical support and education, improving customer satisfaction and long-term retention.
- Resolve complex service issues and escalations by troubleshooting devices, connectivity, and account configurations.
- Consistently exceed performance targets, earning multiple district, market, and national recognitions.
- Leverage Salesforce to manage customer interactions, track opportunities, and document solutions.
- Key Achievements: - 2023 AT&T Summit Winner - 4x North Texas STAR Winner - Ranked #1 in District (2022, 2023) - March 2022: #1 Market, #8 Region, #14 Nation with 215% overall attainment
Air Transportation Specialist
U.S. Air Force
Fort Worth, TX
05.2024 - Current
- Support global air transportation operations by coordinating cargo and passenger movement in compliance with Department of Defense regulations.
- Inspect cargo documentation, packaging, and markings to ensure safety and regulatory compliance.
- Load and unload aircraft using specialized equipment while adhering to strict safety and security protocols.
- Collaborate with cross-functional teams in high-pressure environments requiring precision, accountability, and clear communication.
Business Development Executive
Comfort Technologies LLC
11.2019 - 02.2021
- Identified and pursued new business opportunities through consultative outreach and relationship building.
- Managed and expanded business accounts, contributing to revenue growth and improved profitability.
- Explained technical product features and solutions to prospective customers, aligning offerings with business needs.
- Exceeded sales targets by 125% through strategic prospecting and customer-centric engagement.
Integrated Solutions Consultant
AT&T Mobility
07.2017 - 11.2019
- Consulted with small and mid-sized business clients to design integrated mobility and network solutions.
- Analyzed business objectives and recommended scalable technical solutions to improve efficiency and connectivity.
- Built and maintained long-term client relationships through proactive service and ongoing support.
Education
Associate of Business Administration - Computer Information Systems
Ana G. Mendez University
Cayey, Puerto RicoSkills
- Technical Sales & Solution Consulting
- Customer Needs Assessment & Troubleshooting
- Salesforce (CRM)
- Network & Mobility Solutions (FirstNet, Business Certified)
- Customer Escalation & Complaint Resolution
- Sales Quota & Performance Management
- Business Account Management
- Cross-Functional Collaboration
- Training, Coaching & Onboarding
Certification
- AT&T Business Certified
- FirstNet Certified
Timeline
Air Transportation Specialist
U.S. Air Force
05.2024 - Current
Retail Sales Consultant
AT&T Mobility
04.2021 - Current
Business Development Executive
Comfort Technologies LLC
11.2019 - 02.2021
Integrated Solutions Consultant
AT&T Mobility
07.2017 - 11.2019
Associate of Business Administration - Computer Information Systems
Ana G. Mendez University