Kevin Toscano
Chandler,AZ
Summary
Passionate Customer Solutions professional bringing seven years of quality performance in related roles. With my experience in consultative sales for the business focused SaaS environment, outside sales in a fairly saturated solar market and retail sales; I am well accustomed to managing ambiguous scenarios and managing competing priorities with superior results. I've had the opportunity to develop these skills in collaborative environments working with team members to deliver exceptional service while also building team morale through authenticity and a passion for life's opportunity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
Sol Flower Wellness Center
Tempe, AZ
06.2020 - Current
- Advocate solutions best fitted to client needs
- Boost sales and patient retention
- Continuously drive in house product knowledge to increase brands revenue growth and market recognition.
- Provide sales training to associates for better consulting on behalf of the brands under our companies umbrella.
Customer Success Manager
Yelp
08.2019 - 04.2020
- Strengthen revenue retention through thoughtful merchant interactions
- Respond to multiple avenues of communication to timely resolve client inquires regarding product optimization.
- Drive accounts through product immersion through continuously buying the merchant into new solutions available a la carte
- Act as liaison between operations staff and merchant clients
- During billing periods outreach up to 100 delinquent accounts a day to strengthen revenue retention
- Fortify position as client adviser through continued product recommendations
Outside Solar Consultant
Vivint Smart Home
Mesa, AZ
03.2019 - 07.2019
- Create and maintain schedule for managing sales territory
- Seek out qualified properties and perform cold house calls
- Onboard customer accounts through credit qualification process
- Present installation and financial impacts while closing with the prospective client
- Drive accounts along sales process until product installation
Merchant Support
PayPal
Chandler, AZ
03.2013 - 03.2019
- Provide high quality support for highly engaged merchant and consumer financial accounts
- Educate clients on suite of options to find the most appropriate payment solution
- Empower merchants through educational troubleshooting practices and increase sales opportunity through brand trust
- Support specialist for all mobile processing users
- Develop & fortify lasting relationships with every contact through transparent practices
- Continuously drive for customer retention and immersing clients in products ecosystem through consultative upselling.
- Create comprehensive experiences as my clients trusted adviser
Education
High School Diploma -
Tempe High School
Tempe, AZ05.2010
Skills
- Rapport Building
- Troubleshooting
- Revenue growth
- Brand enhancements
- Business development
- Technical consulting
- Program management expertise
- Consultative sales techniques
- CRM experience
Certification
- Persuasive Selling
- Influencing Others
- Inside Sales
- Learning from Failure
Timeline
Retail Sales Consultant
Sol Flower Wellness Center
06.2020 - Current
Customer Success Manager
Yelp
08.2019 - 04.2020
Outside Solar Consultant
Vivint Smart Home
03.2019 - 07.2019
Merchant Support
PayPal
03.2013 - 03.2019
High School Diploma -
Tempe High School
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