Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam Davenport

PENSACOLA,FL

Summary

Open and positive communicator with a calm and level-headed approach to managing routine needs and addressing special challenges. Increased customer satisfaction and loyalty through effective sales tactics, leveraging strong communication, negotiation, and strategic planning skills. Focused on delivering value through enhanced customer relationship management in diverse sales environments.

Overview

4
4
years of post-secondary education
19
19
years of professional experience

Work History

Retail Sales Consultant

AT&T
PENSACOLA, FL
08.2012 - Current
  • Explained AT&T service options, pricing, and billing details to consumer and commercial customers.
  • Recommended AT&T products based on customer needs and usage.
  • Resolved customer concerns regarding billing, service, and device support to ensure satisfaction.
  • Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
  • Engaged positively with customers, delivering professional and polite support for sales and service needs.
  • Demonstrated poise in high-pressure situations. and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assessed conflicts and identified solutions for clients promptly.

Retail Store Manager

America’s Mattress
PENSACOLA
09.2007 - 08.2011
  • Managed daily store operations, staffing, and customer service standards.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Trained associates on sales floor procedures and service expectations.
  • Enforced company policies, safety rules, and loss prevention practices.
  • Resolved customer complaints in a timely manner.
  • Resolved customer concerns and supported conflict de-escalation.
  • Coordinated with district leadership on store performance and compliance.
  • Ensured compliance with safety regulations and company policies.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Education

Associate of Science - Business Administration

Pensacola State College
Pensacola, FL
06.2011 - 05.2015

Skills

  • Product recommendations
  • Customer relationship management
  • Consultative selling
  • Problem solving
  • Verbal communication
  • Rapport building

Timeline

Retail Sales Consultant

AT&T
08.2012 - Current

Associate of Science - Business Administration

Pensacola State College
06.2011 - 05.2015

Retail Store Manager

America’s Mattress
09.2007 - 08.2011
Sam Davenport