Juan Gudino
Colton,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Southern California Gas Company
Redlands, CA
05.2023 - Current
- Manage over 50 phone calls daily to provide customer assistance with start/stop service inquiries, and placing service orders
- Provide customers with accurate information regarding bills, services, and assistance programs
- Assist customers in navigating company website and placing online orders, improving overall user experience
- Use learned skills to manage call volume, phone time, and customer satisfaction in a way to benefit both customer and company
- Provide swift and concise information for customers and on order forms regarding gas emergencies
Porter
Canon Management
Fontana, CA
08.2021 - Current
- Managed porter duties for 3 apartment complexes totaling over 500 units.
- Maintained cleanliness of 12 dumpster areas spread out over 3 properties.
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized leasing office, apartment model, and all other facilities outside of main office such as; laundry rooms, pool areas, and bathrooms.
- Power washed and painted dumpster areas as required
- Painted inside apartments, outside property, and safety areas as regulated.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Warehouse Associate
ABM General Services INC./Flowers Bakery CO
Fontana, CA
07.2018 - 04.2020
- Unloaded bread product using hand dolly
- Responsible for loading over 100 stacks per day for up to 15 different locations
- Scanned labels quickly to identify city and route location for loading
- Separated product into mixed stacks (stacks of multiple products)
- Loaded all bread product into trucks for corresponding city and route
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Shipping
Staples Distribution Center
Rialto, CA
01.2017 - 04.2018
- Pulled product up to 65lbs off conveyor belt safely
- Palletized product from heaviest to lightest efficiently for maximum product shipment
- Wrapped pallets to be set aside for loading
- Verified/corrected inventory using RF Scanner
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Frieght Handler
Humano LLC
Fontana, CA
08.2017 - 10.2017
- Loaded and unloaded trucks
- Efficiently performed timed job tasks varying from 30 minutes up to 2 hours
- Attached labels to finalized products before shipment.
- Wrapped pallets in shrink wrap prior to loading.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Closer/Bill Collector
Allen and Durrant Corp
Riverside, CA
04.2017 - 07.2017
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals such as closing more than 5 calls per day, and reaching $10,000 in payments every month consistently
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Maintained high volume of calls to meet demands of busy group.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
General Laborer
Unical MRO
San Bernardino, CA
02.2017 - 03.2017
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Stripped used airplane parts worth over $10,000 daily
- Bubble wrapped all parts being shipped to reduce risk of damaged product
- Matched all products with corresponding labels for fast accurate shipping
- Performed basic maintenance duties to keep work area clean and safe for all team members
Warehouse Associate
Toys R Us Distribution Center
Rialto, CA
10.2016 - 12.2016
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Compared received packages against shipping documents.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Picked over 100 products per hour to meet performance goals consistently
Internet Representative
Pacific Auto Center
Fontana, CA
07.2015 - 10.2016
- Responsible for data entry, photo editing, and posting of online ads for over 1500 cars and trucks
- Up to date vehicle inventory and price changes
- Monitor all sales leads and maintain detailed customer files
- Maximized use of computer literacy for basic-to -moderate clerical work
- Managed ads and sales leads for over 500 vehicles in multiple areas throughout work day
Education
High School Diploma -
Options For Youth San Bernardino, CA
San Bernardino, CA04-2015
Skills
- Warehouse Logistics
- Quantity Calculations
- Materials Handling and Transport
- Shipping and Receiving
- Loading and unloading
- Excellent driving record
- Warehouse operations
- Site Inspection and Evaluation
- Customer Service
- Critical Thinking
- Safety Standards
- Productivity and Time Management
- Work Planning and Prioritization
- Grounds Maintenance
- Facility Opening and Closing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Southern California Gas Company
05.2023 - Current
Porter
Canon Management
08.2021 - Current
Warehouse Associate
ABM General Services INC./Flowers Bakery CO
07.2018 - 04.2020
Frieght Handler
Humano LLC
08.2017 - 10.2017
Closer/Bill Collector
Allen and Durrant Corp
04.2017 - 07.2017
General Laborer
Unical MRO
02.2017 - 03.2017
Shipping
Staples Distribution Center
01.2017 - 04.2018
Warehouse Associate
Toys R Us Distribution Center
10.2016 - 12.2016
Internet Representative
Pacific Auto Center
07.2015 - 10.2016
High School Diploma -
Options For Youth San Bernardino, CA