Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latiesha Ferrell

Columbia,SC

Summary

Fabrication Specialist with experience in machine operations and customer service. Successfully resolved customer complaints, demonstrating strong problem-solving skills while maintaining professionalism in challenging situations. Proficient in loading and unloading parts for processing, monitoring assembly line operations, and performing equipment maintenance to ensure optimal functionality. Attention to detail and team collaboration skills contribute to effective workflow management and operational efficiency.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

T-Mobile Call Center
North Charleston, South Carolina
11.2013 - 06.2024
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Assembly Line Production Worker

Amazon
Summerville, SC
05.2010 - 01.2012
  • Loaded and unloaded parts into machines for processing.
  • Replaced worn or damaged parts within machines using hand tools when necessary.
  • Monitored assembly line operations to detect any issues or malfunctions.

Education

High School Diploma -

Woodland High School
Dorchester Sc
05-2010

Skills

  • Customer service
  • Warehouse logistics
  • Sorting and labeling
  • Warehouse equipment maintenance
  • Attention to detail
  • Team collaboration

Timeline

Customer Service Representative

T-Mobile Call Center
11.2013 - 06.2024

Assembly Line Production Worker

Amazon
05.2010 - 01.2012

High School Diploma -

Woodland High School
Latiesha Ferrell