Juan Guzman
Central Islip
Summary
Results-oriented Manager skilled in staff scheduling, inventory management, and customer complaint resolution. Committed to operational excellence and enhancing guest satisfaction. Demonstrates strong ownership, initiative, and work ethic while fostering productive relationships. Thrives in fast-paced, deadline-driven environments, effectively managing team development and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Manager
Texas Roadhouse
Deer Park
01.2024 - Current
- Coordinated staff schedules to enhance workflow efficiency and ensure adequate coverage.
- Oversaw inventory management and supply ordering to maintain optimal stock levels.
- Resolved customer complaints to uphold high satisfaction and foster repeat business.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Bartender Shift Manager
Casa Del Campo
Deer Park
11.2021 - 10.2023
- Supervised bar staff to ensure compliance with safety and health regulations, maintaining a safe environment.
- Managed inventory levels and ordered supplies to ensure consistent stock availability for smooth operations.
- Trained new bartenders on cocktail preparation and customer service standards.
- Handled customer complaints and resolved issues, contributing to improved guest satisfaction and loyalty.
Server
Applebees
Brentwood
08.2018 - 08.2021
- Provided outstanding customer service in fast-paced dining environment, enhancing guest satisfaction.
- Coordinated with kitchen staff to ensure prompt food preparation and delivery, contributing to efficient service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed cash transactions accurately during high-volume service periods, maintaining financial integrity.
Education
High School Diploma -
Bay Shore High School
Bay Shore, NY07-2018
Associate of Arts -
Suffolk County Community College
Selden, NYSkills
- Inventory management
- Operational standards
- Staff scheduling
- Shift management
- Team training
- Customer complaint resolution
- Guest relations
- Teamwork
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Manager
Texas Roadhouse
01.2024 - Current
Bartender Shift Manager
Casa Del Campo
11.2021 - 10.2023
Server
Applebees
08.2018 - 08.2021
High School Diploma -
Bay Shore High School
Associate of Arts -
Suffolk County Community College