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Dynamic IT Technician with proven expertise at the Embassy of Morocco, excelling in network optimization and remote technical support. Recognized for enhancing system efficiency and prolonging hardware lifespan through proactive maintenance. A collaborative team player with strong problem-solving skills, dedicated to delivering exceptional user support and ensuring seamless operations.

 Dynamic IT Technician with a proven track record at Info Tech CFL, excelling in hardware repair and remote support. Enhanced user experience through effective problem-solving and optimized help desk operations, significantly reducing response times. Known for a collaborative approach and exceptional customer service, ensuring seamless technical support in fast-paced environments.  Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.    Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. 

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Hardware] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

IT Technician with 3+ years of experience at Metcom, adept in computer troubleshooting, software installations, and maintaining a diverse tech infrastructure. Demonstrated ability to enhance productivity by implementing automated maintenance protocols and advanced training programs, significantly reducing downtime and IT support tickets. Excels in data management, security measures, and migrating user emails to Office 365, showcasing a strong foundation in technical support and a proactive approach to system administration

Adept at network troubleshooting and fostering teamwork, I enhanced network efficiency and user satisfaction at Pawtucket School District. Leveraging skills in technical support and customer service, I resolved complex issues, achieving a significant reduction in recurring technical problems. My proactive approach and ability to communicate complex information clearly set me apart.

Juan Helis

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Bachelor of Science - Game Art Design

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IT Technician

Bachelor of Science - Game Art Design

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