Juan Henriquez
Lawrence,MA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Lawrence Public Schools Usd 497
06.2020 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 / Tier 2 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Determined hardware and network system issues using proactive troubleshooting techniques.
CNA
Prescott HealthCare
05.2018 - 06.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06.2015
Skills
- Infrastructure Planning
- Client Meetings
- Diagnose Faults
- Tracking and Documentation
- User Experience
- Troubleshooting Network Issues
- Support End-Users
- Hardware and Software Repair
- Wireless Area Networking
- Hardware Upgrades
- LAN and WAN Assessment
Timeline
IT Support Specialist
Lawrence Public Schools Usd 497
06.2020 - Current
CNA
Prescott HealthCare
05.2018 - 06.2020
High School Diploma -
Lawrence High School
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