Juan Hernandez-Garza
Bar Italia
SARASOTA,FL
Summary
Dynamic server with a focus on guest engagement and operational excellence. Skilled in cash handling and complaint resolution, contributing to positive dining outcomes and increased customer loyalty.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
2
Languages
9
years of professional experience
Work History
Server
2 Years 2 Months- Assisted with training new servers on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions accurately, processing payments efficiently at the end of service.
- Resolved guest complaints promptly, turning negative experiences into positive outcomes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Streamlined order-taking process to minimize wait times for diners.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server Assistant
2 Years 2 Months- Assisted servers in delivering food and beverages, ensuring timely service to enhance guest experience.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Supported inventory management by tracking supplies and notifying management of low stock levels.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house operations.
- Addressed guest inquiries and concerns promptly, contributing to positive dining experiences and repeat visits.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
Expeditor
10 Months- Coordinated timely delivery of food orders to ensure optimal customer satisfaction.
- Managed inventory levels to maintain efficient supply chain operations.
- Collaborated with kitchen staff to prioritize order preparation during peak hours.
- Streamlined communication between front-of-house and back-of-house teams to enhance workflow efficiency.
Lead Busser
5 Years 8 Months- Trained and mentored new bussers on efficient table turnover and customer service standards.
- Coordinated with kitchen staff to ensure timely food delivery and maintain service flow.
- Managed cleanliness and organization of dining areas to enhance guest experience.
- Assisted in developing processes for improved workflow during peak hours.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Cleanliness standards
Safe food handling
High volume dining
Food running
Menu memorization
Memory retention
Hospitality service expertise
Customer service
Performance improvement
Allergy awareness
Tableside etiquette
Food sales and promotion
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Bar Italia
08.2024 - Current
Server Assistant
Bar Italia
08.2024 - Current
Expeditor
The Hub Baja Grill
11.2023 - 09.2024
Lead Busser
Speaks Clam Bar
03.2018 - 11.2023
Sarasota Highschool
High School Diploma