Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Juan Hisse

Miami Gardens,FL

Summary

Dynamic and results-driven Service Manager, known for exceptional productivity and efficient task completion. Strong managerial capabilities and a keen ability to multitask under pressure, while fostering a positive work environment. Excel in communication, ensuring smooth operations, and high customer satisfaction levels.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Manager

Suntex Marinas
Miami, FL
12.2012 - Current
  • Ensured compliance with health and safety regulations in all areas.
  • Create operational plans while working closely with other departments within the organization to ensure the smooth functioning of operations.
  • Implemented cost-saving measures across all aspects of the services department's operations.
  • Oversaw maintenance activities such as cleaning and repairs.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Organized promotional events to boost sales and attract new customers.
  • Provided training on operating systems, processes, and procedures to new staff members.
  • Managed a team of over 65 employees.
  • Scheduled staff shifts and assigned duties accordingly.
  • Conducted regular performance reviews with staff members.
  • Built and maintained productive relationships with employees.
  • Greet guests and answer guests' inquiries.
  • Resolved customer complaints in a timely manner.
  • Analyzed data from customer feedback surveys to identify areas for improvement.

Server-Manager-General Manager

Catch Of The Day
Miami, FL
11.2006 - 05.2012
  • Progressive position promotion, from Server to Manager, to General Manager.
  • Attended to guests' needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Processed payments from customers using cash registers or POS systems.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Recruited, trained, and supervised staff members.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Managed relationships with suppliers to ensure timely delivery of products.
  • Monitored daily operations to ensure adherence to established policies and procedures.

Crew Member

Iatse
Charlotte, NC
09.2005 - 04.2006
  • Assisted with the setup and breakdown of event equipment.
  • Communicated effectively with coworkers to ensure smooth operations.
  • Provided support to other crew members as necessary.
  • Assisted in troubleshooting technical difficulties.
  • Adhered strictly to safety guidelines while working onsite at an event.

Truck Loader and Unloader

Fed Ex Ground
Charlotte, NC
04.2005 - 11.2005
  • Secured cargo in trucks with straps, load bars, blocks and other materials.
  • Operated a variety of equipment such as dollies, hand-trucks, pallet jacks.
  • Observed proper lifting techniques when manually loading or unloading freight from trucks.
  • Maximized truck space by loading efficiently.
  • Participated in team meetings providing input into warehouse processes improvement initiatives.
  • Adhered to established safety regulations while performing job duties.

Education

Technical - Chemical Technician

PAULA AL BARRACON DE SARMIENTO
BUENOS AIRES, ARGENTINA
12-2001

Skills

  • Reliable and responsible
  • Trustworthy and honest
  • Team leadership
  • Goal oriented
  • Problem-solving
  • Positive attitude
  • Effective communication
  • Fluent in English and Spanish

Accomplishments

  • Fedex ground "Unbeatable Loader Award" 2005

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • ServSafe Certification.

References

References available upon request.

Timeline

Service Manager

Suntex Marinas
12.2012 - Current

Server-Manager-General Manager

Catch Of The Day
11.2006 - 05.2012

Crew Member

Iatse
09.2005 - 04.2006

Truck Loader and Unloader

Fed Ex Ground
04.2005 - 11.2005

Technical - Chemical Technician

PAULA AL BARRACON DE SARMIENTO

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