JUAN JUAREZ
West Hempstead,NY
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Financial Aid Assistant
Touro College
01.2020 - 01.2023
- Educational Company
- Provides applications, information, and assistance to students regarding available financial aid programs, such as grants, loans, scholarships, and work study opportunities
- Reviews financial aid application forms for accuracy and completeness; secures additional information from students as necessary; processes applications using
- District, state, and federal database; prepares and maintains student files
- Determines student eligibility for financial aid based upon student needs and program guidelines, policies and procedures; creates aid packages; notifies students of awards or denial of awards
- Maintains state and federal financial aid consumer information, applications, and forms; maintains office supplies.
Call Center Representative
ESTRADICALL
01.2020 - 12.2022
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Approved and terminated customer contracts upon request.
- Processed debit and credit card and electronic check payments.
- Investigated and resolved customer inquiries and complaints quickly.
Project Manager
Pro-marketing
01.2021 - 01.2022
- Start-up web site and social media resources for small business in Lima (Peru)
- Prepared financial projections for potential investors
- Conducted presentations and consulted with potential investors.
- Managed projects from procurement to commission.
- Provided detailed project status updates to stakeholders and executive management.
Education
Bachelor of Science - Business Management and Admin
05.2023
Skills
- Technical:
- Microsoft Excel, Word ,PowerPoint
- Database Management
- FAFSA Expertise
- Loan Applications
Certification
- Licensed Life Insurance of state of New York
Languages
Spanish
Native or Bilingual
Timeline
Project Manager - Pro-marketing
01.2021 - 01.2022
Call Center Representative - ESTRADICALL
01.2020 - 12.2022
Financial Aid Assistant - Touro College
01.2020 - 01.2023
Touro College - Bachelor of Science, Business Management and Admin
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