Juan Lopez
Marengo,IL
Summary
Proven Order Fulfillment Associate with a track record of enhancing customer satisfaction and streamlining warehouse operations at Lowe's. Excelled in team collaboration and implementing efficient picking techniques, significantly improving productivity. Skilled in inventory management and customer service, demonstrating exceptional attention to detail and empathy towards customer needs.
Overview
3
3
years of professional experience
Work History
Order Fulfillment Associate/Associate Cashier
Lowe's
01.2024 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Landscaper/File Organizer
The Harmony Property Group
05.2022 - 11.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Made invoices for customers and filed all other important paperwork
- Called customers and set up appointments/estimates
- Restored old files and archived completed files for future reference.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Maintained physical and computer-based filing systems.
Order Fulfillment Associate
Walmart
04.2022 - 07.2022
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
- Pulled orders quickly to maintain demanding productivity goals.
Education
Associate of Science - Accounting And Finance
McHenry County College
Crystal Lake, IL12-2025
High School Diploma -
Marengo Community High School
Marengo, IL05-2023
Skills
- Customer assistance
- Team collaboration
- Written and verbal communication
- Attention to detail
- Patience and empathy
- Customer service excellence
- Conflict resolution
- Multitasking
Languages
Spanish
Native or Bilingual
Hobbies and Interests
I have been very interested in finance/accounting. I an currently attending college and taking classes that will help me excel in the world of finance/accounting. I have always been very good with my money since I have been young. Growing up and seeing how my dad managed his money for his company got me in interested in doing it for myself. Now that I am older I am now sharing my ideas on how to manage money with my parents. I think that working for Chase would be a good way to gain experience in the world of finance/accounting and help me get future opportunities.
Timeline
Order Fulfillment Associate/Associate Cashier
Lowe's
01.2024 - Current
Landscaper/File Organizer
The Harmony Property Group
05.2022 - 11.2023
Order Fulfillment Associate
Walmart
04.2022 - 07.2022
Associate of Science - Accounting And Finance
McHenry County College
High School Diploma -
Marengo Community High School
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