Juan Lopez Ortiz

• Led team in daily operations, ensuring efficient workflow and adherence to safety protocols.
• Trained and mentored new associates on company policies and operational
• Coordinated scheduling to optimize staff coverage during peak hours.

Maintained a safe and productive environment for staff and team members.

Supported team leader in various tasks.

Organized schedules to ensure fair distribution of hours.

Led team to ensure completion of duties by shift deadline.

• Greeted and assisted residents, ensuring a welcoming environment and prompt service.
• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Scheduled appointments for residents, coordinating with staff and families to ensure smooth operations.
• Maintained accurate resident records, updating files and ensuring confidentiality compliance.