Juan Marquez Jr
Los Angeles,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments managing goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
Work History
Manager
Kalaveras
Montello, CA
11.2022 - Current
- Managed front-of-house operations for Kalaveras Mexican restaurant.
- Trained team members on guest service, POS use, and cash handling.
- Coordinated staff schedules and shift coverage to ensure optimal dining room operations.
- Directed opening and closing procedures to maintain smooth and efficient restaurant operations.
- Oversaw inventory ordering and vendor communication to ensure timely supply receiving.
- Monitored food safety, cleanliness, and health code compliance daily.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved guest concerns with calm service and clear communication.
- Provided leadership during times of organizational change or crisis situations.
Bar Manager
Luminarias Restaurant
1521 N Highland Ave Los Angeles, CA
11.2025 - 08.2026
- Managed bar operations at Luminarias Restaurant during daily service.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Trained bartenders and servers on drink recipes and service standards.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Scheduled staff shifts and balanced coverage for peak restaurant hours.
- Monitored liquor inventory and ordered supplies for Luminarias Restaurant bar.
- Enforced alcohol service policies and responsible drinking procedures.
- Managed bar staff, trained new hires, and implemented disciplinary procedures.
- Maintained bar cleanliness, equipment, and opening and closing checklists.
Lead Server
Sol Agave
Santa Monica, California
09.2021 - 06.2023
- Supervised service floor at Sol Agave, guiding servers to enhance daily dining operations.
- Provided exceptional service to a high volume of daily customers.
- Provided exceptional customer service to guests, promptly resolving issues to maintain high hospitality standards.
- Trained new servers on menu knowledge, guest service, and restaurant procedures.
- Trained new employees on table setting and customer service, ensuring consistent service delivery.
- Trained new employees on table setting, menu knowledge, and customer service, ensuring consistent service quality.
- Communicated with kitchen staff to ensure accurate order delivery and timing.
- Worked with management to coordinate special functions and events.
Server/Bartender
Mariasol Restaurant
Santa Monica, California
07.2016 - 09.2021
- Prepared and mixed cocktails and poured beverages, enhancing customer satisfaction at the bar.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Engaged customers in friendly conversation, fostering a welcoming atmosphere and enhancing their overall bar experience.
- Effectively multitasked within a fast-paced environment.
- Restocked bar supplies to ensure smooth service during busy hours. 0Maintained maintained clean service areas.
- Greeted guests warmly upon arrival at the restaurant.
- Engaged customers in friendly conversation at the bar, creating a welcoming atmosphere., fostering a welcoming bar atmosphere. with customers to provide an enjoyable bar experience.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Assistant Manager
Marix Tex Mex Playa
Santa Monica, CA
04.2014 - 07.2016
- Led front-of-house service at Marix Tex Mex Playa during peak dining hours, ensuring smooth operations and guest satisfaction.
- Oversaw opening and closing procedures across dining room and bar areas to maintain operational standards.
- Trained servers and hosts on restaurant standards and guest service expectations.
- Managed front-of-house service at Marix Tex Mex Playa during peak dining hours.
- Handled customer service inquiries and complaints promptly to enhance guest experience.
Education
High School Diploma -
Hollywood High School
1521 N Highland Ave Los AngelesSkills
- Food Service
- Food Preparation
- Cocktail Menu Creation
- Menu knowledge
- Suggestive Selling
- Payment Processing
- Cash handling
- POS systems
- Order Management
- Inventory
- Alcohol service compliance
- ABC regulations
- Complex Problem-Solving
- Customer conflict resolution
- Customer service expertise
- Customer Service
- Organizational ability
- Bilingual communication
- Sales Management
- Food safety compliance
Languages
- Spanish
- English
Timeline
Bar Manager
Luminarias Restaurant
11.2025 - 08.2026
Manager
Kalaveras
11.2022 - Current
Lead Server
Sol Agave
09.2021 - 06.2023
Server/Bartender
Mariasol Restaurant
07.2016 - 09.2021
Assistant Manager
Marix Tex Mex Playa
04.2014 - 07.2016
High School Diploma -
Hollywood High School