Juan Matos Tezanos

• Ensured optimal quality of customer items and consistently met a 3-minute loading timeframe.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Facilitated training sessions for new employees, ensuring smooth onboarding process.
• Improved team collaboration by initiating regular coordination meetings.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Monitored customers for signs of security concerns and escalated issues to management.
• Built customer loyalty and retention by delivering excellent shopping experiences.

Followed

• Maintained high standards for shingle quality.
• Maintained high safety standards through consistent adherence to OSHA regulations and guidelines on all projects.
• Implemented quality control measures by regularly inspecting completed work for adherence to industry standards and client expectations.
• Cleaned up work areas upon completion of projects.