Juan Mendoza
TX
Summary
Mid-level Compliance Manager with 20+ years of experience delivering top tier performance and collaborating with senior management and top-level executives to produce necessary efficiencies. Results-oriented professional recognized by peers for my effective organizational and interpersonal skills. Looking to apply my experience in contract management and operational compliance related to both client relations and departmental growth and development.
Overview
27
27
years of professional experience
Work History
Partner Compliance Manager
DuraServ Corp
03.2023 - Current
- Track and perform monthly document compliance audits
- Manage the procurement and screening of potential Partners based on Company guidelines for Divisions and National Accounts
- Maximize sourcing procedures to attain efficiency and sustainable partnerships for both National Accounts and Divisions
- Facilitate on-boarding new service Partners by collaborating with various departments
- Maintain Corporate Compliance Database (MSExcel) containing profile and documentation of each Partner's company information for prompt reference to our team members
- Facilitate favorable relationships with our Partners, as well as our divisions
- Communicate Subcontractor expectations with care and clarity to establish solid foundation for the service partnership to flourish
- Collaborate with the Partner Relations Manager with conflict resolution concerning a National Account Service Partner
- Developed and implemented strategies to enhance partner relations by retooling company's subcontracting packet and implementing partners' certificate of insurance database as an effort to increase operational efficiency
Contract Administrator
DuraServ Corp
05.2022 - 03.2023
- Maintain centralized contract database on behalf of the company
- Process pre-qualifications, vendor registrations, and supporting contract documents
- Work alongside our insurance company to create and maintain certificates of insurance
- Update and maintain on-line safety compliance sites
- Prepare, monitor and execute contracts and exhibits
- Input contract information into lien tracking portal
- Other responsibilities to support the successful contract execution process
Operations Manager/Operations Specialist/Recruiter
Talent Corporation
05.2019 - 03.2022
- Managed the daily operations of multiple departments to maximize efficiency
- Managed the operations of a large team, overseeing daily activities and long-term projects
- Developed and maintained relationships with customers and vendors for successful project completion
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals
- Provided leadership in creating innovative methods for streamlining business processes
- Liaised between departments to facilitate smooth workflow across the organization
- Audit employee onboarding
- Audit client orders (accuracy/compliance purposes)
- Managed incident reporting (on-site safety of field associates)
- Monitored customer feedback and implemented changes as needed to enhance service quality.
Recruiter/Project Coordinator
Tradesmen International
07.2018 - 11.2018
- Fulfilled client job orders
- Built and maintained quality skilled workforce applicable for multiple trades and various skill levels
- Managed full onboarding cycle (screen applicants, review resumes, & set up interviews)
- Identified qualified candidates through various channels including job postings, online databases, referrals, and networking events
- Managed applicant tracking systems and other software tools used in the recruiting process
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Returns Specialist
WAVE Electronics
07.2017 - 07.2018
- Applied store credit to client's account based on the condition of all returned products by conducting thorough product testing
- Requested required authorization from manufacturers for all defective returned products
- Photographed products to be sold at clearance
- Created reports summarizing data from returned products, such as average time taken for resolution or total cost associated with each return
- Maintained a detailed (internal) database of returned products, ensuring accurate tracking of all returns
- Monitored inventory levels of returned items, ensuring timely restocking or disposal as necessary.
Funding Coordinator, Dealer Support Specialist, Due Diligence, Bulk Buys and various other positions
Monitronics International Inc.
07.1997 - 11.2016
- Audited contracts during acquisition cycle in order to assess the ability to fulfill all deliverables, pricing discrepancies, or other variances from our standard customer agreements
- Managed client accounts related to their funding including auditing the required due diligence and compliance documents
- Coordinated the onboarding of home security monitoring contracts, while also acting as a Project Lead for bulk buy acquisitions
- Conducted research and document retrieval as needed for Management and Attorneys
- Acted as a liaison as a portfolio manager and provided clients with account updates on the purchase cycles and maintained internal client dashboard
- Reviewed existing policies and procedures related to grants management practices
- Managed multiple projects simultaneously while ensuring accuracy of deliverables
- Coordinated with legal department on documentation related to funding agreements
- Identified opportunities for improving operational efficiencies within the department.
Education
Criminal Justice in Computer Crime -
Kaplan University
03.2022
Skills
- Bilingual (Spanish/English)
- Regulatory Compliance
- Organizational Management
- Operations Management
- Client Relations
- Staff Development
- Process Improvement
- Inventory Management
- Contract Management
- Data Evaluation
- Database Management
- Contract Administration
- Mergers and acquisitions knowledge
- Project Management
References
References available upon request
Timeline
Partner Compliance Manager
DuraServ Corp
03.2023 - Current
Contract Administrator
DuraServ Corp
05.2022 - 03.2023
Operations Manager/Operations Specialist/Recruiter
Talent Corporation
05.2019 - 03.2022
Recruiter/Project Coordinator
Tradesmen International
07.2018 - 11.2018
Returns Specialist
WAVE Electronics
07.2017 - 07.2018
Funding Coordinator, Dealer Support Specialist, Due Diligence, Bulk Buys and various other positions
Monitronics International Inc.
07.1997 - 11.2016
Criminal Justice in Computer Crime -
Kaplan University
Similar Profiles
Jason LightnerJason Lightner
Service Technician Apprentice at DuraServ Corp.Service Technician Apprentice at DuraServ Corp.
Chad RichertChad Richert
Customer Success Manager at DuraServCustomer Success Manager at DuraServ
Jose Candelario JrJose Candelario Jr
Commercial And Residential Garage Door Technician at American Roll-Up Door a Division of DuraServCommercial And Residential Garage Door Technician at American Roll-Up Door a Division of DuraServ
Jennifer GarciaJennifer Garcia
Private Duty LVN at All About Kids Home HealthPrivate Duty LVN at All About Kids Home Health
Jason BrownJason Brown
General Manager at Golden Corral Buffet and GrillGeneral Manager at Golden Corral Buffet and Grill