Juan Morales
Coconut Creek,FL
Summary
Dynamic Service Manager at Temis Motorsports with a proven track record in enhancing customer satisfaction and resolving issues efficiently. Skilled in team leadership and problem-solving, I excel in fostering strong vendor relationships and processing high-volume transactions with precision. Committed to delivering exceptional service and maintaining a positive work environment.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
10
10
years of professional experience
Work History
Service Manager
Temis Motorsports
4270 NW 19th Ave, Ste F, Pompano Beach, FL, 33064
01.2016 - 09.2025
- Collaborated with team to ensure exceptional service delivery and customer satisfaction.
- Assisted in resolving customer issues through effective communication and problem-solving techniques.
- Learned operational procedures and safety protocols to maintain a safe working environment.
- Supported team leaders in managing daily operations and workflow efficiency.
- Engaged in training sessions to understand service management tools and best practices.
- Adapted quickly to new processes and systems to enhance service quality.
- Documented customer interactions to improve data accuracy and service responsiveness.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained effective relationships with vendors, ensuring timely resolution of payment inquiries.
- Processed high-volume payment transactions with precision and attention to detail.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
Education
High School Diploma -
Monarch High School
Coconut Creek, FLAssociate of Science - Biology
Broward College
Fort Lauderdale, FL12-2020
Bachelor of Science - Health Sciences
Florida Atlantic University
Boca Raton, FL05-2026
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Team collaboration and leadership
- Trustworthy and honest
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Manager
Temis Motorsports
01.2016 - 09.2025
High School Diploma -
Monarch High School
Associate of Science - Biology
Broward College
Bachelor of Science - Health Sciences
Florida Atlantic University