Juan M. Resendez Jr
Brownsville
Summary
Dynamic IT professional with extensive experience at the Port of Brownsville, excelling in virtualization management and cybersecurity practices. Proven track record in enhancing client satisfaction through exceptional customer relationship management and technical support. Adept at optimizing networking infrastructure and ensuring system reliability, contributing to operational excellence.
Overview
14
14
years of professional experience
Work History
Information Technology Help Desk Technician
Port of Brownsville
Brownsville
01.2024 - Current
- Provide Tier I-III support for enterprise systems, including ACT! CRM, KLEIN Port Control, Parallels Incode, Microsoft 365, Adobe Suite, and a variety of endpoint hardware.
- Administer user accounts, group policies, and access controls through Active Directory, Microsoft Admin Center, Exchange, Entra, and Purview.
- Manage virtualized environments via VMware ESXi, Remote Desktop, Windows Server services, and IIS, ensuring system uptime and continuity.
- Maintain and deploy networking and surveillance infrastructure, including Cisco switches, point-to-point wireless bridges, and camera systems (Hanwha, Milestone, Spot AI, Verkada).
- Monitor cybersecurity and data protection tools such as NAS backup systems and the Barracuda Email Gateway, supporting threat mitigation and incident response efforts.
Rural Carrier Associate
United States Postal Service
Brownsville
03.2019 - 01.2021
- Cased, delivered, and collected mail along a prescribed rural route using a personally owned vehicle.
- Provided a variety of customer services on the route, including selling stamps, supplies, and money orders.
- Served thousands of families and businesses in multiple rural and suburban areas, building exceptional customer relationships.
Field Service Technician
Dahill
San Antonio
09.2018 - 12.2018
- Delivered on-site diagnostics, installations, and repairs of hardware, networking, and software systems, ensuring minimal client downtime and reliable performance.
- Built and maintained strong client relationships by providing clear technical guidance and professional customer support, thereby improving client satisfaction and increasing repeat service opportunities.
- Streamlined parts and equipment inventory processes, reducing service delays and improving repair turnaround time.
- Accurately documented service activities, contributing to team knowledge sharing and facilitating more efficient troubleshooting across projects.
Electronics Technician
U.S. Navy
San Diego
07.2012 - 07.2018
- Security Clearance: Secret (inactive since 2020)
- Performed preventive, planned, and corrective maintenance on various communications equipment, including HFRG, CDLS, AADS, EPLRS, BRIDGE TO BRIDGE, and many others.
- Proficient and meticulous, work center supervisor of a team of 15, with 99% of maintenance checks completed on time, ensuring as few casualties as possible.
- Combat Systems initialization, configuration changes, and casualty control and restoration procedures for multiple complex communication systems and support equipment.
Education
B.S. - Computer Engineering (Hardware focus)
University of Texas Rio Grande Valley
Brownsville, Texas05.2023
Skills
- Active Directory
- Virtualization management
- Cybersecurity practices
- Networking infrastructure
- Endpoint hardware support
- Customer relationship management
Websites
Projects
Secure Optical Wireless Communication System, 08/01/22, 05/01/23, Devised and deployed a cost-effective visible light communication (VLC) system, employing the on-off keying (OOK) modulation protocol, to ensure secure data transmission., Designed and developed a working prototype of a LED driver and Li-Fi receiver using Arduino Microcontrollers, implementing C++ on Arduino IDE., Achieved a data transmission rate of up to 100 kbps/second and conducted research on innovative technologies to enhance security and speed in data transfer. Weather Station System, 03/01/23, 05/01/23, Created a fully functional weather station using STM32F3Discovery board, BME-280 sensor, and LCD 1602A display., Employed STM32Cube IDE to program the STM32F3Discovery board, enabling data collection and real-time display of temperature, humidity, and atmospheric pressure., Implemented calibration techniques to ensure accurate weather measurements.
Training
- Computer Science - C++
- Operating Systems - C
- Digital Systems - Verilog
- Electrical Engineering- Xilinx Vivado
- Computer Architecture
- Software Engineering I - Ruby, Jira, Heroku, GitHub
- Signals and Systems
- Intro to VLSI - Cadence Virtuoso
- Microcontroller and Embedded Systems - STM32CubeMX
- Project Management - Jira - Agile Methodology
Awards
- President's List - Fall 2019, Spring 2020, Spring 2021, Fall 2021, Fall 2022
- Dean's List - Fall 2020, Spring 2023
- Navy/ Marine Corps Achievement Medal - 2018
- Navy Good Conduct Medal (2) - 2015/2018
Certifications Trainings
- CompTIA IT Fundamentals (ITF+)
- IBM IT Support Professional Certificate (Coursera)
- IBM SkillsBuild - IT Support Professional Certificate
- IBM SkillsBuild - Cybersecurity Certificate
- CISA Incident Response 101
- TEEX Cybersecurity For Everyone - CYB101
- TEEX Cybersecurity For IT Professionals - CYB201
- TEEX Cybersecurity For Business Professionals - CYB301
- Texas A&M Intro to Robotics, Robot Operation and Integration
Timeline
Information Technology Help Desk Technician
Port of Brownsville
01.2024 - Current
Rural Carrier Associate
United States Postal Service
03.2019 - 01.2021
Field Service Technician
Dahill
09.2018 - 12.2018
Electronics Technician
U.S. Navy
07.2012 - 07.2018
B.S. - Computer Engineering (Hardware focus)
University of Texas Rio Grande Valley