Juan Munoz
Greenacres City,FL
Summary
I am dedicated to promoting a workplace of excellence. As a former employee, I take pride in my strong interpersonal skills which have contributed to a positive work environment as well as personal growth in relation to sales and costumer service. My commitment to embracing new experiences and continuous improvement drives my professional growth as I look forward to new opportunities.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Chart House Restaurant
Boston, MA
02.2024 - 09.2024
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Assisted in upselling menu items, contributing to increased sales and overall restaurant success.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Ensured to have positive relationships with customers, enhancing their dining experience and fostering repeat business.
Food Runner
Outback Steakhouse
Deerfield Beach, FL
10.2023 - 12.2023
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Facilitated dining experiences by effectively managing food orders and ensuring accuracy in service.
- Conducted thorough quality checks on all dishes prior to delivery, maintaining high standards of food presentation and taste.
Restaurant Waiter
AJ's American Grill
Greenacres, FL
06.2023 - 12.2023
- Assisted in training new staff on sales techniques and customer engagement strategies, promoting a team environment focused on achieving sales goals.
- Took accurate food and drink orders, using a POS ordering software system.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Resolved customer complaints in a polite manner according to company policy.
Host
Outback Steakhouse
Deerfield Beach, FL
08.2022 - 05.2023
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
Education
High School Diploma -
Spanish River Community High School
Boca Raton, FL05-2023
Skills
- Service Quality
- Serving expertise
- Sales Techniques
- Service prioritization
- Upselling techniques
- Calm Demeanor
- Quality Control
- Order Accuracy
- Guest Relations
- Salesmanship
- Cash Handling
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Restaurant Waiter
Chart House Restaurant
02.2024 - 09.2024
Food Runner
Outback Steakhouse
10.2023 - 12.2023
Restaurant Waiter
AJ's American Grill
06.2023 - 12.2023
Host
Outback Steakhouse
08.2022 - 05.2023
High School Diploma -
Spanish River Community High School
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